When I purchased my new home, AHS issued coverage for the appliances and fixtures in my home. When 1 of my toilets cracked and leaked onto my bathroom floor, and caused damage to the floor, AHS denied my warranty coverage due to their contractor being "Unable to diagnose the cause of the failure to the bathroom water closet being removed". Unfortunately due the contractors delay in responding to my request for service and the necessity to remove the WC in order to fix the damage to the wooden floor, it was necessary to photograph the malfunctioning WC, and damaged floor and remove same to proceed with the required repairs and to limit further damage to the wooden floor from water damage.
Submitted photographs specifically document the damage and any competent contractor would easily be able to verify both the cause of the damage the required repairs necessary to rectify this problem. [continued below]....
..... They also stated that the floor damage was "Wear & Tear", however my bathroom floor was brand new and installed only in February, 2011. The defective WC was a constant problem with malfunctions even prior to the leak, however again their contractor stated that the WC was OK. I am requesting that the company reimburse me for the expenses necessary to remove the toilet, replace the defective toilet, remove the damaged wooden floor, and repair and refinish the new flooring as necessary to resolve this problem.
This company is notorious for long delays in sending out their contractor, which leaves their client having to seek alternative contractors for the installations. This is exactly what happened when my water heater was nonoperational upon move in. While they paid for a new water heater, they were incapable of doing the required installation in a timely manor. This company was recommend by the selling broker, and I believe that the broker should know about the inferior service and questionable warranty practice of this company.