Complaint Review: American Home Shield
American Home Shield They charge a fee to cancel their service Internet
After paying for a home warranty from American Home Shield for several years, I attempted to make my first service claim. I called to schedule HVAC service but the company that American Home Shield partnered with was not only unable to provide service in a timely manner but were also rude and uncooperative. Subsequently, I declined to have them provide service to me. Since my first attempt to use the warranty I pay for each month did not go well, I decided to cancel the service. Upon reaching American Home Shield's Customer Retention department, I was advised that I must pay a fee of $49.95 to cancel my warranty plan with them. My account is always paid in full and on time, re-billing to my credit card. The Customer Retention representative could not adequately explain what the charge was for and could only advise that if I did not pay it, the issue would be sent to collections. So, my choice was: to pay what seems to be a punishment charge for canceling their service, continuing service with a company that has not proven to be able to provide support -or- have my credit adversely affected over a $49.95 charge. I chose to pay the charge and sever all ties with this company.
This report was posted on Ripoff Report on 09/11/2017 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-home-shield/internet/american-home-shield-they-charge-a-fee-to-cancel-their-service-internet-1399215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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