• Report: #695524
Complaint Review:

American Home Shield

  • Submitted: Tue, February 15, 2011
  • Updated: Tue, February 15, 2011

  • Reported By: Michael — Madison Wisconsin United States of America
American Home Shield
Memphis, Tennessee United States of America

American Home Shield AHS Home Warranty Emergency Service is greater than 24 hours Memphis, Tennessee

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We had 18 inches of snow in Madison with minus 10 degree temps, however, the streets in Madison Wisconsin were plowed.  Our furnace stopped working.  I called for waranty service and was told that Sears couldn't be out until the next day.  Our pipes plus us would have frozen by then.  I called R&A heating in Madison Wisconsin, they were out in 60 minutes and replaced a board in the furnace at a cost of $224 which I had to pay.

Emergency service of greater than 24 hours is not acceptable.   When i tried to complain, they have noone you can write to and told me to google to find their corporate address.  They also said they had no idea if there was a federal agency that governed their business.

The people answering their phones are 1000% ignorant and incompetent and don't ever have an emergency or you are on your own.

This report was posted on Ripoff Report on 02/15/2011 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-home-shield/memphis-tennessee-/warranty-companiesamerican-home-shieldamerican-home-shield-ahs-home-5a567htm-695524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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