• Report: #1072900
Complaint Review:

American Home Shield

  • Submitted: Sun, August 04, 2013
  • Updated: Tue, June 24, 2014

  • Reported By: Beckworth — DeSoto Texas
American Home Shield
Memphis, Tennessee USA

American Home Shield AHS Over Heated In Texas Memphis Tennessee

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 i called american home shield to repair my downstairs hvac on 07/12/13. The contractor showed up 07/14/13 and put in a hard start kit (not a part my system came with), which got my condenser to run for 2 days. They would not come back for 2 days.

They arrived 07/18/13 and told me condenser compressor was bad (duh). He would have to notify AHS to order part, even though i live in a Texas metroplex that has AC part whole salers. AHS said it would take 5 business days to get compressor to contractor.

Contractor said they got compressor 07/30/13 and of course it would be 2 days before they could reinstall my condenser unit (they removed and toke my entire outside condenser unit). I found out later from reputable AC repairman that this unusual.

They finally got my AC back 08/01/13 and it is working, but they (contractor) broke my cement AC pad and did not insulate freon line. I went 3 weeks without air in 100 degree temperatures. Besides that I had to pay $420.00 for freon installation, because AHS only pays $10.00/lbs of cost. The contractor charged me $30/lbs.


I would not recommend AHS or the contractor (KOZY Services) they sent me to my worst enemy.

This report was posted on Ripoff Report on 08/04/2013 07:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-home-shield/memphis-tennessee/american-home-shield-ahs-over-heated-in-texas-memphis-tennessee-1072900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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