ED Magedson – Founder
American Home Shield AHS Charged my card after email cancellation. Sent the account to collections Nationwide
On Febuary 25, I sent an email to have my Home Shield service cancelled. The following month I was charged anyway. I called again but even though customer service was available the cancellation department was closed. I asked customer service again to email the "cancellation" department. I was still billed. I had to changed my credit card number because this was the behavior of a credit card hack. On May 20, I received a letter from a collection agency. I contacted the customer service department again and they confirmed receipt of the cancellation email but they said I needed to call them just incase I changed my mind....exact words!! I suggest anyone to look elsewhere before accepting any type of contract with AHS
This report was posted on Ripoff Report on 05/26/2014 06:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-home-shield/nationwide/american-home-shield-ahs-charged-my-card-after-email-cancellation-sent-the-account-to-co-1149776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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