American Home Shield consumer randallstown nation wide

my toliet "clogged".  called AMERICAN HOME SHIELD who sent out ADVANCE DRAIN CLEANING.  the young man worked for 3 hours and then told me that they would have to take the toliet off to undo the clog since they could not clear it.  the "approval"" would take 3 or 4 hours, they would call and reschedule  they told me ""we turned off the water"".  and they left.  i called for 2 days and got nothing but ""we will call you"".   after FIVE days, i came downstairs to find my kitche light would not work, then i stepped into water.  in came from the cieling.  call AHS and the plumbing company.  was told since i put somethig down there the contract was null and void. 

WHAT did i put down ther?  i have NO idea. i'm blind i saw NOTHING going in.  they would not even bother to tell me they were not coming back.    so i had to get another plumber who came and within 15 seconds got the  piece of cleaning cloth out.  he told me ""THE WATER WAS NOT NOT TURNED OFF""  which caused overflow leak into the cieling.  i now have to pay for a new cieling, new floors in the kitchen since it huckled.  new light fixture.  

my insurance company is paying for part of it. but i am over 2000 dollars in the hole for them NOT turning off the water and NOT telling me they were not coming back.    i posted on their wensite and their ""consumer affairs" person wrote and said they wanted to ""tal"" to me however they left no name nor phone number.  i called and been waiting for 2 days for a recall.    crappy service and crappy dealers.   i've told everyone i turned on to this company to NOT use them and cancel the contract asap.    i think AHS and ADCANCE should not only pay for damage but reemburst the insrance company AND ME for stress .....from what i can tell they are NOT a good company.