Complaint Review: American Home Shield
American Home Shield Home Warranty Nationwide
I just wanted to warn people about this company. Do not use them. I had a water heater break down. American Home Shield had someone come take a look and they said that it wasn't covered because it was not maintained and was all rusted out. Ok, fine I totally understand. I did have to pay the $100 service fee. Ok fine I understand that too. So I paid it via their website. The money came out of my account and I thought we were done. A week later American Home Shield took out another $100 without my authorization.
I called American home shield and was on hold for just about an hour before I got to speak to a rep. After I told them my story they apologized and said it was an error and gave me my money back. Then a few days later another $100 was taken out. Again without my authorization. I call again, on hold for over an hour this time. Finally got to talk to a rep. Again they apologized and I got my $100 back. Long story short this happened 4 times! 4 times they illegally took $100 out of my account without my authorization! $400 they tried to take from me! So I call to cancel my account. Another hour on hold. I talk to a rep and she told me that the cancellation department was very busy and she would have them call me back with in 24 hours. 4 days later I receive a voice mail message from American Home Shield and they told me that they were canceling my account and that they would be charging me an early cancellation fee.
So now they cancelled my account without my authorization. Then I had to call them again. ANOTHER HOUR ON HOLD! Finally got through, cancelled my account and they told me there was no cancellation fee. I told them about my voice message saying they were going to charge me. But they said that was also a mistake. Come on American Home Shield, get your self together! Bottom line this whole fiasco costed me about $60 in over withdraw fees from my bank because of the multiple unauthorized withdraws and I spent a good 6 HOURS on hold. American Home Shield is a sham. Be warned!
This report was posted on Ripoff Report on 07/10/2015 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-home-shield/nationwide/american-home-shield-home-warranty-nationwide-1241014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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