Report: #761514

Complaint Review: American Honda Motor Company (Motorcycle)

  • Submitted: Fri, August 05, 2011
  • Updated: Fri, August 05, 2011
  • Reported By: Pete — St. Peters Missouri United States of America
  • American Honda Motor Company (Motorcycle)
    1919 Torrance Blvd
    Torrance, California
    United States of America

American Honda Motor Company (Motorcycle) Unfair Denial of Warranty on New TRX420TM ATV Torrance, California

*Consumer Comment: Master Mechanic Jim here, Aftermrket Oil Filter makes TRANSMISSION lock up, BULLSHIT.

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RE: Product: 2010 HONDA
RANCHER VIN: 1HFTE3404A4300893

Unfair Denial of Warranty

Purchase date: 10/22/2011

On 7/16/2011 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.

I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.

On 7/27/2011 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.

Being a loyal Honda consumer for many years, I was very disappointed and surprised at
their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.

This is a direct violation of the MagnusonMoss Warranty Act.

I would be satisfied if Honda honored their warranty or at least offered
reasonable assistance.
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#1 Consumer Comment

Master Mechanic Jim here, Aftermrket Oil Filter makes TRANSMISSION lock up, BULLSHIT.

AUTHOR: Jim - (U.S.A.)

The engine oil filter has squart to do with the transmission hanging up, THAT'S FRAUD, and they figure you don't know the difference, and won't squawk about it.
Most likely there was NO oil in the trans, That's a DEALER problem, SUE THEM, DON'T THREATEN JUST DO IT.
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