• Report: #780779
Complaint Review:

American Laser Skincare

  • Submitted: Sat, September 24, 2011
  • Updated: Sat, September 24, 2011

  • Reported By: Patty — SUNRISE Florida United States of America
American Laser Skincare
FT LAUDERDALE, Florida United States of America


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I am an African American female who was seeking laser hair removal.  I went to American Laser Skincare in Ft Lauderdale because they were running a buy one get one special. After going in the same Saturday I called, I wanted some time to think about it and to do some research on this type of laser on black skin.  I was told that the special was effective only up to that day and if I made a deposit and changed my mind I could request a refund promptly.

Needless to say two days after I read some reviews and decided to go get my money back.  The rep that handled my case when I went in was very nasty and told me she would have to get back to me as to the return policy.  I kept calling for three days until she took my call and started processing my refund.  I asked her how long this takes, she said she dont know but she would imagine a few weeks.

Its been three months and I still have not gotten a refund.  I call the 877 customer service number to check and am being told "Im sorry, but we have not reached your date yet.  This experience has left a bad taste in my mouth and makes me wonder how many people they have requesting refund why it takes so long, or is this a ploy to put me off and not refund my money. 

They are disgusting.  I would never recommend anyone to this company.

This report was posted on Ripoff Report on 09/24/2011 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-laser-skincare/ft-lauderdale-florida-33308/american-laser-skincare-3-months-and-still-cant-get-a-refund-of-deposit-ft-lauderdale-fl-780779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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