Complaint Review: American Residential Warranty - Boca Raton Florida
- American Residential Warranty 1700 N. Dixie Hwy, Ste. 126, Boca Raton, Florida USA
- Phone: (800) 341 - 3624
- Web: http://www.americanrw.com/v5/index....
- Category: Home Warranty Companies
American Residential Warranty Excludes certain parts of basic repairs Boca Raton Florida
*Consumer Comment: OKAY
*Consumer Comment: Yes - same day sevice
*General Comment: To the owner of the company rebuttle
*UPDATE Employee ..inside information: Genevieve is not an employee
*Consumer Comment: Mutual Agreement
*UPDATE Employee ..inside information: Please Contact us Directly
*REBUTTAL Owner of company: Unbelieveable
*REBUTTAL Individual responds: American Residential Warranty
*UPDATE Employee: Please Contact Us Directly
*UPDATE Employee: Please Contact us Directly
American Residential Warranty claims to cover air conditioning repair but when it came time to repair my 5 year old air conditioner, they told me the particular part that needed to be repaired was not covered under their list of allowable parts. My air conditioning repair person could not believe it. He said in all his years of repairing air conditioners, he had never heard that line before.
I have religiously paid my monthly premiums for years and this is the only time I've submitted a claim. It was not even a huge claim - under $500. Perhaps they should issue a parts list with every policy so policy holders know exactly what is covered and what is not. Emphasis on the NOT.
This report was posted on Ripoff Report on 05/15/2013 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-residential-warranty/boca-raton-florida-33432/american-residential-warranty-excludes-certain-parts-of-basic-repairs-boca-raton-florida-1051090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#10 Consumer Comment
OKAY
AUTHOR: Art Garfield - (USA)
SUBMITTED: Wednesday, February 24, 2016
So if ARW only pays up to $500 and you found one that pays up to $3000...what the name of the other company?...Inquiring minds wanna know.
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#9 Consumer Comment
Yes - same day sevice
AUTHOR: Drumthumb - (USA)
SUBMITTED: Thursday, April 02, 2015
I live in a suburb of Chicago and YES - same day service for emergencies is expected. If you are a plumber and you do not offer same day emergency service, you will not be in business long.
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#8 General Comment
To the owner of the company rebuttle
AUTHOR: qmmaster - ()
SUBMITTED: Friday, January 10, 2014
For the "Owner of the company" that was really immature, i was actually considering your service, but considering that the "Owner of the Company" Acts like a child, and shows no respect to your customers, ive already informed other people of your attitude, and I think some growing up in order, its obvious you run a improper buisness, and I can see why. Grow up or hand your company over because you my friend prove to have the mentallity of a child. good day and fair well.
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#7 UPDATE Employee ..inside information
Genevieve is not an employee
AUTHOR: Chris T. - ()
SUBMITTED: Wednesday, November 27, 2013
Dear Rip Off Report,
Genevieve is not associated with our company. We have spoken with the customer who had the water heater issue and we have worked to an amicable resolution.
To others,
RipOffReport will not remove bogus postings like the one made by Genevieve, even when provided with proof the comments did not originate from our business. Their platform allows anyone to pose as the owner of a company and write disparaging remarks directed towards the business and legitimate complainants.
Sincerely,
Chris@arwplans.com
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#6 Consumer Comment
Mutual Agreement
AUTHOR: ARW Sucks - ()
SUBMITTED: Monday, November 18, 2013
American Residential and I reached a mutual agreement regarding the water heater.
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#5 REBUTTAL Owner of company
Unbelieveable
AUTHOR: Genevieve - ()
SUBMITTED: Tuesday, November 12, 2013
Your water heater broke down and they "didn't come out until the next day"
The next day !!! Are you serious ?? I wish I could find a plumber to come out the next day for service.
Wow !!! Let's go on the computer and just right bad things about hard working people and ruin there lives.
"The next day" I still can't get over that. Do you want them to sleep in your backyard?
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#4 UPDATE Employee ..inside information
Please Contact us Directly
AUTHOR: Chris T. - ()
SUBMITTED: Tuesday, November 05, 2013
In regards to the complaint below, we have spoken with the customer and explained the intial cash out offer on her water heater. We did make arrangements to increase the cash out by $100.00 and this was acccepted by the customer. If we can be of further assistance please do not hesistate to contact me directly - chris@arwplans.com.
Sincerely,
Chris
Chris@arwplans.com
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#3 REBUTTAL Individual responds
American Residential Warranty
AUTHOR: ARW Sucks - ()
SUBMITTED: Monday, October 21, 2013
I’m too disappointed with American Residential Warranty, I’ve been a customer since 7-15-11, on 10-16-13, my water heater broke, and no one showed up until the next day. “For emergency service please call 1-800-341-3624, 24 hours a day, 7 days a week.” If your air conditioner and hot water heater is over 10 yrs old the most you will get for that job is $500 maximum, being that I started service 7-15-11, ARW paid only $400 on a job that cost me $1850. Please read your contract and check with other home warranty service. I did find one that will pay $3,000 per occurrence no matter how old your appliance is. ARW could have given me the maximum$500 but they we’re too cheap to give me an additional $100 being that thus far they’ve collected approx $1400 from me already.
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#2 UPDATE Employee
Please Contact Us Directly
AUTHOR: Chris T. - ()
SUBMITTED: Monday, July 15, 2013
Good Afternoon,
Please feel free to contact me directly to discuss the nature of your complaint so that we can review the specific details together to make sure the claim was handled properly. With regards to items that are covered under the warranty, we supply all customer's with a detailed outline of covered and non-covered items for all systems covered under our Home Service Agreement.
I can be reached directly at:
I look forward to hearing from you.
Sincerely,
Chris
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
#1 UPDATE Employee
Please Contact us Directly
AUTHOR: Chris T. - ()
SUBMITTED: Thursday, June 06, 2013
Good Afternoon,
Please feel free to contact me directly to discuss the nature of your complaint so that we can review the specific details together to make sure the claim was handled properly. With regards to items that are covered under the warranty, we supply all customer's with a detailed outline of covered and non-covered items for all systems covered under our Home Service Agreement.
I can be reached directly at:
I look forward to hearing from you.
Sincerely,
Chris
![What's this?](/assets/images/icons2/question_toolTip_new.webp)
![Wilshire Financial Services](/feature_photos/converted-files/thumbnail_image006.webp)
Advertisers above have met our
strict standards for business conduct.