• Report: #594747
Complaint Review:

American Servicing Company - Wells Fargo Bank

  • Submitted: Mon, April 19, 2010
  • Updated: Tue, April 20, 2010

  • Reported By: tobin — stateline Nevada United States of America
American Servicing Company - Wells Fargo Bank
110 US hwy 50 Stataeline, Nevada United States of America
  • Phone: 775 885 1124
  • Web:
  • Category: Banks

American Servicing Company - Wells Fargo Bank excessive overdraft fees wont/cant discontinue overdraft service for my account Stataeline , Nevada

*Consumer Comment: You need to be more careful with your account...

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 I opened an account at wells fargo in stateline nevada about 2 years ago. At the time I was very specific about wanting an account that DID NOT have overdraft protection. I was assured that the account we chose did not. This account did however have a feature that transferred 75$ automatically from checking to savings every month.. this alone caused me major problems with fees for bounced checks/overdraft fees. It would occur at different times of the month so it was difficult to plan for.
My main problem is that I made it clear that i didnt want overdraft protection the woman that helped me was very friendly but spoke poor english and I do not feel she understood me. once i figured out that i had overdrawn my account, I talked to a manager at my local wells fargo, she assured me it would be fixed and refunded me the substancial fees it had incurred.. apparantly it overdrew my checking account for a fee 35$ + a daily 5$ fee then it over drew my savings account for another 35$ and 5$ a day.. no lie!
A couple weeks later, It happened again. I had very little $ in the account and purchased 20$ worth of fuel.. I really thought i had the $ in the account but it appeared that a small fee for something? i really dont know.. was taken out and overdrew my account again? This time I had not checked my account in a couple of weeks, assuming there wasnt much $$ in it.. when I did look.. to my horror it said I owed well over 400$ for overdrawing both accounts and 5$ a day fees!! I was completly pissed off and confused... I was under the impression that I did not have overdraft?? I know I had made it clear on 2 separate ocassions!
I let some time slide by... several weeks.. I had more pressing matters with a divorce and re-location to deal with.. I recieved my tax return and decided to attempt to reconcile my debt with wells fargo.. I went to a local office here in california.
I was told that since my account was opened in Nevada that I was not able to remove the overdraft protection from my account? contrary to what I was told before.. further more I was informed that a note was added to my account saying basically that I was made aware of this from the previous manager I spoke to? Witch I would like to add i a COMPLETE LIE!
I offered to make a one time payment to them.. instead of the 500$ or so they wanted, I was they would meet me in the middle.. 250$ out of my refund check.. they refused. please bear in mind that I overdrafted approximatly 15$... the bank lent me 15$ and is charging well over 400$ in fees.. wish I could lend $ at that rate!
My dilemma is that... #1 im terrified to open another account anywhere.. It is my understanding that wells fargo will collect their fees from whatever bank i place it in. thus causing another cycle of fees and possibly worse... (taking my rent $)
and #2 I am sent to collections for this!
Is there any recourse? I am under the impression that banks are having to change these overdraft rules they have because of porblems with fraud and new laws passing in the states.
And if anyone from wells fargo or any other bank ever reads this.. Shame on you! I pay a real steep price for the bank to "safeguard my $$"  in the end my $ is not safe and once its in the care of the bank, every way possible is found to take it from me! between overdraft fees and hitting me for a dollar or 2 every time I use my card and charging me just to hold on to my $!! Iv found that my $ is safer under my pillow than in a bank!!

This report was posted on Ripoff Report on 04/19/2010 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-servicing-company-wells-fargo-bank/stataeline-nevada-89449/american-servicing-company-wells-fargo-bank-excessive-overdraft-fees-wontcant-disconti-594747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You need to be more careful with your account...

AUTHOR: Ronny g - (USA)

I fully agree that not choosing to be enrolled in overdraft protection on the debit card is an excellent way to prevent a mistake or an unknown charge from having this kind of s****. not want to do this, but I was persistent. I got it in writing from the bank manager, that all ATM transactions would be declined if the account would be drawn into the negative, but this advice may be too late for you.

You should consider Chase bank as they will hand you a real contract regarding the debit card policies, you can sign that you do not want overdraft protection, and you will then have the additional safeguard. Other banks will be following suit in time, expect an email or letter soon regarding the changes.

Now don't get me wrong, I did not do this to get out of keeping track of my spending. I did it because a shady rent a car place in Los Angeles was charging the card for fees that they "mistakenly" did not disclose, and for a "deposit" that stated would not be charged to the card for 28 days, but they did it in 2 weeks. Of course I was unaware of the charge, hence my register did no good and it caused overdrafts, which the bank compounded by re-sequencing tactics, causing hundreds and hundreds of dollars in fees being charge from the result of a SINGLE legitimate overdraft. Fortunately for me, I was able to have all the charges reversed, but it took time and trips to the bank.

Another time a restaurant placed a $50.00 hold on my card and did not inform me. I caught it in time by checking the account online before it caused any overdraft, but things like this are why I prefer not to have overdraft coverage, guess if you live in LA you learn that soon enough.

 And now I read here on other reports, that the banks won't even reverse the charges if the merchant ripped you off or placed an unauthorized charge or hold..they just tell you "there is nothing we can do"..which if the customer is not aware the bank must investigate and reverse the charges BY LAW, they are out of luck and swindled not only by the merchant, but their own bank.

So opting out of OD protection is not only to protect you from yourself making a mistake, but to protect you from a merchant error or fraud, and most of all, it will protect you from the BANK.

With all that said, you are subjecting yourself to potential ridicule, mockery and insult by posting here what happened. Some "bank defenders" or self proclaimed "advocates of responsibility" will only see this one sided..that you were irresponsible, hence you deserved whatever you got regardless of the banks lack of ethics and lack of disclosure, and lack of customer service, and lack of opting you out of OD coverage when they agreed you do not have it.

The way I see it, you were careless no doubt, but the bank went against it's word by approving transactions that did not have available funds, when you specifically told them not to. After all, if a rat goes into a rat trap and loses it's tail, it was not only the rats fault, but whomever set the trap as well. All parties responsible, share a percentage of the responsibility..can't be any more reasonable then that. By you trying to reach an agreement of paying 50%, seems fair to me.

In the meantime, you may have to find a way to pay this (borrow it maybe) or you will have all the problems you listed in your report. The only suggestion is make sure everything you agree to is in writing, that you understand the implications, and that you watch the spending to the penny. If this was caused by a merchant error or fraud you would have a much better leg to stand on then being it was from your overspending that caused it..sad to say. Once you pay them they will be off your back at least but it doesn't mean you still can not pursue recourse. It just will take more time then you have right now. Pay them, close the account, and find a bank with better policies for you.

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