• Report: #719489
Complaint Review:

American Servicing Company

  • Submitted: Tue, April 19, 2011
  • Updated: Sat, April 23, 2011

  • Reported By: Ellen S. — Aubrey Texas United States of America
American Servicing Company
PO Box 10328 Internet United States of America

American Servicing Company ASC stole my home, kept $9200 insurance check for storm damage & did NO repairs. Internet

*Consumer Comment: Something is missing

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Mortgage Company Stole My House.
My life has been a roller coaster the past couple year and I am just now in a normal state of mind to pursue this issue. 
I owned a rental house in Oklahoma that was foreclosed 12/15/08.  The house had been damaged in a storm and had a bad roof leak affected the ceilings in three rooms and the carpeting.  My renter didn't tell me of the damage, quit paying rent and stalled me for three months while I tried to get her out.  My mortgage payment had gone from $515 to $704 and I got behind not having any rental income.

When I discovered the damage, I called the insurance company and they wrote me a check for $9,200 for damages.  This was enough money to catch up my payments and make repairs, if my son (who is a contractor) would be allowed to repair the home.  

I was continually in touch with American Servicing Company -ASC, who said they contacted the mortgage company and got approval to use the insurance money to catch up payments and repair the house.

I faxed them a copy of the repair bid and sent them the insurance check, at their request.  After saying they would work with me on this plan, they proceeded to sell the house at sheriff's sale, cashed the check (without my signature), did not use the insurance money to do any repairs to the house and then tried to collect again from my insurance company for the damages.

I desperately tried to get in touch with anyone at ASC who would honor their commitment through emails and phone calls.  No one would ever respond to the emails or call me back.

Since the insurance check was more than what I owed in back payments, would someone tell me what right they had to take my house? 

I had spent over $25,000 remodeling the house a couple years before and was going to move into this home but of course never got the opportunity.  Because of the damage, I couldn't rent it or sell it until it was repaired.  I was really hurt financially because of this.   

After the foreclosure my finances just spiraled downward until I was forced into bankruptcy.  I am 66 years old now, living with my daughter.

The foreclosure papers said U.S. Bank, National Association, but my credit report says Wells Fargo.   ASC is part of Wells Fargo.  ASC was horrible.  They gave my insurance company fits by constantly placing insurance on the house claiming that my insurance had lapsed (it never lapsed) and requiring my insurance company to send proof repeatedly.

I called my insurance company (Oklahoma Farm Bureau) and complained about ASC cashing my check without my signature and was told they had the right to do that.  Also, the insurance company representative said Oklahoma Farm Bureau didn't care whether they did the repairs or not; but, they did appreciate me letting them know about ASC trying to collect on the claim again.

ASC and the mortgage company literally stole my house from me.

This report was posted on Ripoff Report on 04/19/2011 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-servicing-company/internet/american-servicing-company-asc-stole-my-home-kept-9200-insurance-check-for-storm-damage-719489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Something is missing

AUTHOR: Robert - (U.S.A.)

First of all this RENTAL property not your primary residence.  So this is basically an Investment that didn't work out.

Next insurance is designed to make you whole again.  It is not designed as a money-making opportunity.  There is something strange when it looks like your son sends an estimate for repairs, and with the check amount you have enough "extra" money to catch up on your Mortgage.  From someone on the outside it sure looks like your son may have "padded" the estimate to get you more money. 
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