American Standard Auto Protection ASAP Horrible Customer Service / Will Not Fulfill Claims Against Plan Wilmington DE

STAY AWAY FROM ASAP!

 

In Nov 2016, I purchased an ASAP Total Protection plan for a 2010 Audi S5 that I had also just purchased in November 2016. The sales rep used very strong sales tactics to get me to purchase the ASAP plan and quickly accepted my payment in full for the plan.    Then, in May 2017 I had need to use the ASAP plan.   I properly followed the ASAP instructions and opened a claim; which by the way took 3 phone calls to the ASAP customer service department to get accomplished.   I was told to take the vehicle to my Audi dealer and provide the dealer service team with the claim number and ASAP contact number; which I did.   My dealer also followed instructions and even jumped through a few hoops to abide to the ASAP requirements; which even resulted in my dealership allowing an ASAP "inspector" to check the vehicle to confirm that "it had been properly maintained"  

 

To keep this less lengthy, the claim was ultimately declined stating that the dealer had removed the defective part for insepction.  However, the dealer did exactly as instructed by the ASAP claims adjuster and the only way to confirm the part was bad, WAS to remove it from the vehicle.  

 

Upon denial of the claim, I began doing a little more in-depth research on ASAP and found that declining claims and being difficult to deal with is part of the ASAP SOP.    Upon denial, I also immediately requested cancellation of the contract per the ASAP contract terms and conditions.   After jumpingthrough a couple of additional hoops to provide a notirized odometer reading form, ASAP accepted the cancellation and provided me with notification that  the refund would be issued within 14 business days.   After 20 business days, I contacted ASAP customer service and was told that my refund should have already been issued and I would have it in a couple of days.  I had to then continually follow up with phone calls and emails to ASAP customer service to continually be told that my refund would be issued "soon"  After 45 days and finally stating that I was perusing legal action, AND  contacting the Delaware Attorney General Office, Consumer Protection Unit (http://attorneygeneral.delaware.gov/fraud/cpu/); I finally received my refund.      

 

DO NOT PURCHASE FROM AMERICAN STANDARD AUTO PROTECTION!!