• Report: #1102757
Complaint Review:

American Standard Online

  • Submitted: Wed, November 27, 2013
  • Updated: Thu, June 12, 2014

  • Reported By: Qazzafi Butt — Everett Washington
American Standard Online
1187 Coast Village Road Montecito, California USA

American Standard Online I called up the Customer Support Telephone Number (1-877-395-1296 ) on the 28th day of July 2013. I was on hold for 20 minutes. Finally, talked to an agent. I explained her that I just moved from Seattle and looking for a rental property.She said ,Yes, we are very experienced real estate firm. We will find you a home ASAP. All you have to do buy our membership. It will cost you $200. Montecito California

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This is refundable. I bought the membership and recieved a user ID and Passwords. I logged into the site and found few Pre-Forclouser listings. I made up ten listings. I went to every single property and spoke with the owners. Every owner was shocked by this SCAM. None of the property were for sale or even for Pre-Forclosure. I was so shocked. Well, I called them back and requested full refund. The agent said you have to wait 90 days. After 90 days, I made a written request. The denied my refund. They said I have to get five denial letters from the home owners who do not want me to take over their mortgage. JUST TO LET PEOPLE KNOW. PLEASE BE CAREFUL. THEY ARE SCAM.


On the 28th day of July, 2013. I called up the customer service number and explained to an agent on the phone that I just moved from Seattle, Washington to Long Beach California. I am looking for a rental property. The agent said yes we are an experienced realtor we will find you a home within a week. But, you have to buy our membership which will be $200 and it will be refundable if you cant find any property within a week.

Well, I signed up and they sent me a user Id and passwords. I logged into my account and found few listinsg in my neighbourhood. I selected 10 properties and went to see and meet every single owner of those 10 selected properties. Guess What? Every owner of the property was shocked that somebody has listed their home as forclosed and short sale. After that I figured there is something not right. I called the Americanstandardonline back and requested my refund. They said you have to wait 90 days to receive your refund. After ninty days past as you can see my letter of refund request shown below.

They denied me, and asked me to go to 5 home owners and asked them to sign on a letter with the statement that they(Home Owners) do not want me to take over their current mortgage. Well, I am just raising a red flag for the people that be careful from this company. They are SCAM. They are FRAUD. Just be aware of that. I lost $200 but I will save many people to become a victim of this scam


With this letter, I hereby submit my full refund request on the 90th day of membership, as stated per the company’s “Refund and Cancellation Policy”.

Purposely, I had never intended to open such membership. I was just looking for an apartment but thought so that rent to own possibility would work. Unfortunately, due to major financial hardships in my life, this would not have worked out for me at all. Therefore, I decided to cancel the membership within the 24 hours of period since the signing up July 30th, 2013, 10:16 AM.  Per the company’s rule of refund and cancellation must be done upon the completion of 90 days or after. I was unable to cancel it then. Your help will be greatly appreciated in resolving this matter as soon as possible.


This report was posted on Ripoff Report on 11/27/2013 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-standard-online/montecito-california-93108/american-standard-online-i-called-up-the-customer-support-telephone-number-1-877-395-1296-1102757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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