Complaint Review: American Travel & Management Aka Consolidated Travel, Francine Bauer, Kevin Raines, Heather Gonzales - Dyer Indiana
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- Author Not Confirmed
- American Travel & Management Aka Consolidated Travel, Francine Bauer, Kevin Raines, Heather Gonzales 935 Sheffield Ave. Dyer, Indiana U.S.A.
- Phone: 219-864-0100
- Web:
- Category: Travel Services
American Travel & Management, Consolidated Travel, Francine Bauer, Kevin Raines, Heather Gonzales they refused to refund membership fee upon request Dyer Indiana
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As a condition to become members of Vacation Travel Club distributed by American Travel & Management we informed their representative Mrs. Francine Bauer at the time of signing contract on 06/16/04 that my wife, Natalya Kalmanovsky, and her sister, Irina Menaker, are planning to travel to Russia in September of 2004.
We were reassured that there is enough time (three months) to get free tickets to Moscow as one of the benefits of the members of the above mentioned club. We were told that American Travel & Management has perfect record with Better Business Bureau.
We also were told that we can cancel our Membership with American Travel & Management within one year of signing contract if we are not completely satisfied with the service delivered.
We got Certificates of Promotional Airline Ticket Offer at the end of June of 2004 and sent Requests to American Travel & Management for ticket Vouchers immediately.
After contacting Mrs. Heather Gonzales, New Member Coordinator, during July and August of 2004 many times and unable to get clear answer WHY we did not receive them we bought tickets by ourselves.
After that experience we decided that the service quality American Travel & Management promised at the time of signing the agreement is not up to our expectations and sent Cancellation Form to them on August 12, 2004.
On their Cancellation Form it says that they will contact us within 30 days of receiving the form. We have proof of delivery signed by Kevin Raines on August 14, 2004.
Nobody contacted us within a month. I, Anatoly Kalmanovsky, called them in the middle of September to ask for a refund of our membership fee. They refused and told me that they did not receive the Promotional Airline Ticket Offer Form from us. But Mrs. Heather Gonzales has never told us during July and August that. We had enough time to submit another one.
Now for month and half I've been talking to Mrs. Francine Bauer and they still did not send refund.
In the light of this we would like to seek your help in getting full refund of membership fee of $2995.00 we paid them in full at the time of signing contract.
Anatoly
Buffalo Grove, Illinois
U.S.A.
This report was posted on Ripoff Report on 10/22/2004 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-travel-management-aka-consolidated-travel-francine-bauer-kevin-raines-heather-gonzales/dyer-indiana-46311/american-travel-management-consolidated-travel-francine-bauer-kevin-raines-heather-g-114120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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