Complaint Review: American Travel Service - Minneapolis Minnesota
- American Travel Service 2000 Portland Ave Minneapolis , Minnesota USA
- Phone: 612-339-0890
- Web:
- Category: Taxi Cabs
American Travel Service Double charging customers and refusing to help or even look at the proof Minneapolis Minnesota
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I used their taxi service on May 25th for a taxi from Minneapolis Airport to Eden Prairie MM. My credit card was charged $70.40 twice for the trip.
- I began calling their main telephone number on May 27th.
- I left multiple messages but after 5 days I had not received a call back.
- On May 31st I finally spoke to someone in the office. He stated that he would research the transactions and call me on Monday June 3rd.
- I was able to get a hold of the of him on Sunday June 9th when he told me he needed to verify the expiration date on the credit card. I gave him the information and he said he would call me back.
- I began leaving messages again on June 12th.
- On Friday June 14th I reached the office person and he gave me the cellphone number of the owner of the company.
- I called Muhammed Abdi and explained my position and I was told that I "must have taken two taxis" I explained that I only took one taxi and that the charges came through within seconds of each other.
- I told Mr Abdi that I had the bank on the other line and that I was going to merge the calls into a three-way conference call. Mr. Abdi said that he didn't want to talk to them and he hung up on me.
- I sent a text message to him stating if he did not help me fix this then I would file multiple complaints with the appropriate agencies/websites.
- He called me back and told me that he had spoken to Merchant Card Services and that they claim there was only one transaction.
- I asked for an email address so that I can send the proof of 2 transactions to him. He refused to give the email address and stated that he did not want to see the proof.
- I asked for the number to his merchant card service processor, since he claims they say that there was only one transaction, and he refused.
The company has debited my card $70.40 twice ($140.80) for one 17 mile taxi ride.
This report was posted on Ripoff Report on 06/14/2013 07:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-travel-service/minneapolis-minnesota-55404/american-travel-service-double-charging-customers-and-refusing-to-help-or-even-look-at-t-1059304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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