American Water Resources Unprofessional Business Practices Alton Illinois

 I have been having policy renewal issues with American Water Resources, and every time I called the number that is specifically stated on the policy to call if one has questions, I was told they could not help me, that they would have a "licensed agent" return my call, which of course, they never did.

I finally got ahold of an "Escalations Specialist" that respresents the business, and she was the rudest person I ever communicated with. She skirted issues and questions that I brought up, made excuses for these people who claimed they couldn't help, and generally made me feel as if I was in the wrong to complain in the first place.

This is completely unacceptable and unprofessional, and I would like to warn EVERYONE who deals with American Water Resources, that they DO NOT bend over backwards to assist their customers in ANY way. They are either dimwits or stubborn jerks who do not wish to take the time to help you, and they will frustrate you to no end, trying to convince you that you must have "misunderstood" the terms, or what was said, etc. 

I cannot believe they conduct business in this manner and are STILL in business!!!!