American Water Resources Company does not pay claims Voorhees New Jersey

This company sells service contracts, sort of like insurance, that is supposed to pay for major home repairs such as plumbing.  

In approximately October 2013, one of our toilets starting backing up, and forgetting about this coverage and wanting to find out how serious the problem was, I contacted a local plumber for a diagnosis and estimate.  The plumber snaked the pipe and told me we had a broken pipe and gave an estimate of nearly $4,000.

Not having $4,000 to part with we postponed the repair.

My wife then reminded we of this coverage we had with American Water Resources, so I called them.

Because I had already called someone other than them, they would not even send anyone out, even though we did not have the work done.  Upset I told them to cancel my account, but they did not and kept billing me.

Months later (approx July 2014), my wife and  decided to get the work done and we paid the $3940.

In August 2014, I noticed they were still deducting the amount from my credit card so I called them to cancel.  The agent, a nice guy who saw what was wrong with us not being paid, asked me to postpone for a couple of weeks while he researched the issue.  The end result was the same.  They could not pay because we called someone else first. 

This is a ripoff and this company is selling this service all over the nation but avoiding paying legitimate claims with a legal technicality that had inserted into their contracts for that very purpose.

DO NOT DO BUSINESS WITH AMERICAN WATER RESOURCES