American Writing Refuses to issue refund on work that was not completed. New York, New York

On November 13, 2012, I contacted this company to help write a research paper that was due on November 19, 2012.  This company agreed and I paid the fee of $57.63.  On the due date, November 19th, I call the company three times that day asking for the completed work and they kept promising that the work will be completed by 4 p.m. that day.  At 5 p.m. I called and was told that the writer would not be able to fulfill the research paper. 

I asked for a complete refund and was told I would have it within three business days.  It is now December 17, 2012 and I do not have the refund.  I continue to call the company and each time, I am told that they are waiting for a response from the management and they will get back to me.  They never do and I continue to call and speak with Jennifer, Sharon and Linda....all say we are waiting to see what management has to say about my refund.

As a result, I am still out 57.63 and they are refusing to return my money!  I have already opened up a case with the Better Business Bureau but need help warning customers about this company.  I am also hoping to get my refund.

THIS COMPANY IS REFUSING TO RETURN MY REFUND.