Report: #1119889

Complaint Review: Americas Best Contacts and Eyeglasses

  • Submitted: Fri, January 31, 2014
  • Updated: Mon, March 24, 2014
  • Reported By: Tom D. — Jacksonville Florida
  • Americas Best Contacts and Eyeglasses
    6001 Argyle Forest Blvd. suite 18b-19
    Orange Park, Florida

Americas Best Contacts and Eyeglasses Americas Best Eyeglasses Horrible Doctor and Staff Orange Park Florida

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This is the detailed event as it happened with all dates...

Dec. 26, 2013 First Visit (Eye & Contact Exam)
  I left the office with a trial pair of contacts which was the original 
  strength because they didn’t have the prescription in stock the Doctor said
  I needed. Said they would order and notify me when in.
Jan. 06, 2014 I received a call that the contacts were in.
Jan. 07, 2014 I received a call that the glasses were in.
Jan. 08, 2014 I called the store ahead to make sure both contacts and glasses
  were in.  I picked them up on the same day.
Jan. 10, 2014 I called and complained that contacts were not right, the left eye was blurry
  they said they would talk to the Doctor and call me back.  They called me 
  back and said the Doctor had another strength for me to try and pick up.
Jan. 12, 2014 Went by Sunday, they were closed.
Jan. 13, 2014 Went back on Monday and the Doctor came out and said they didn’t 
  have the correct strength but to try these +5.5 for both eyes "Soft Meds".
  I did not try the contacts right away because I was trying my new
  eyeglasses 2 days while I was off work.
Jan. 16, 2014 I tried the contracts +5.5 for both eyes and they were horrible, I could 
  not keep them in my eyes, kept popping out and blurred vision.
Jan. 22, 2014 I called to get my prescription so I could go somewhere else to
  buy contacts with the original prescription +6.0 left eye and +5.5
  right eye, and they said to come get it.  When I got there, they said
  they could not give me because I never had a follow up with the
  Doctor since my first visit. I was never told that was the policy.  Why
  didn’t they tell me this since I had made so many calls and visits
  sinced December 26, 2013. They scheduled me for next day to
  see the Doctor.
Jan. 23, 2013 Came in to see the Doctor but when I got there I never talked to the
  doctor but instead they just gave me one contact +6.0 for my left
  eye and said they would order new trial lenses +5.75 for my left
  eye and +5.5 for my right eye in two different brands and was told to
  wait for them it could take up to 10 days. 
Jan.23, 2014 I filed a complaint to their corporate office online on the same day
  (January 23rd) and the corporate office called me back on the 27th.
  I explained all the above ordeal and they said they would check into
  it and call me back in 24 hours. It took 5 days for a call back.
Jan. 28, 2014 Corporate Office called me back letting me know they would be
  in that day and the local office would call as soon as they received
  the shipment to let me know they were in. A few hours later, I received
  a robocall that the lenses were in.
  I went in that afternoon to pick up +5.75 for my left eye and +5.5
  for my right eye.  Through all this ordeal I never complained about my right
  eye, it was always about my left eye. To my surprise both brands were 
  both +5.75 for left and right eyes as marked. I questioned what they had 
  done and they went back and talked to the Doctor and came back 
  out and said all 4 lenses from two different manufacturers were all
  for my left eye even though the contacts were clearly marked as
  L and R.  I became upset with all their lies and shoddy practices and
  questioned their negligence and business practice.  The lady I
  was dealing with at that time made some calls to find a match for
  my right eye +5.5 because I refused to mix and match different
  brands in each eye.  She found one at Target Optical and I had to
  go pick it up.  She tried to justify mixing and matching different 
  brands as being common.  I have worn contacts for 30 years and
  never had to mix and match different brands.
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This report was posted on Ripoff Report on 01/31/2014 12:02 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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