America's First Choice Home Club Crast, Kristin Lewis Miserable Customer Service, Disreputable Marietta,  Georgia

We learned that AFC would only pay for a garbage disposal and not the labor. At that point, we realized this outfit is in the business of promising big and delivering small. We repeatedly sent letters per the terms of the contract asking for a refund but never received it. After e-mailing an inquiry today, the response was that their policy allows only a refund back to the credit card used for payment on the contract. I no longer have a credit card with that issuing bank nor do I remember which bank it was nor do I have another card from that bank. It's been so long since that card was canceled that I no longer have records for it.

 In constant back and forth e-mails today as I explained about the closed credit card, repeatedly asking for a check, I have been told they will only credit that closed credit card, and they will then consider the refund has been paid. I'm about to have a stroke over this. Here is the last e-mail from Kristin Lewis at AFC: 

"If you pay by the card you will be refunded to the card and it will be the credit issuer's responsibility to place this onto your new card or send a check. I understand you closed your relationship with them but this doesn't change the fact of how you paid for the membership and it is not my duty to change my policy because of a card you open or close."

 Kristin Lewis issued a heartless, couldn't-care-less ultimatum that my refund will go into a bank somewhere, and if it is lost, she bears no responsibility, whether or not it gets back to me. It's a take-it-or-leave it, middle-finger response. She goes home with a clean conscience.

 It has been so long since I canceled that credit card that I no longer have any records on it. This is a terrible business that has absolutely no regard for its customers or how its business is viewed by potential new customers. 

I strongly advise anyone considering this company and its so-called product to avoid it like the plague. They are not the kind of upstanding people I am used to dealing with.