Report: #1119773

Complaint Review: America's Locksmith

  • Submitted: Thu, January 30, 2014
  • Updated: Mon, April 07, 2014
  • Reported By: Linz — SLC Utah
  • America's Locksmith
    - 2238 Sq. Ft. - 0.16 Acres - Built in 199

America's Locksmith Scammers, deceitful, liars, bad business Salt Lake City Utah

*UPDATE Employee: Sorry For the Delay

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I called this company to have my house rekeyed from this company and they sent out a shady guy in a van that was 20 years old. His van did not have a company logo. I asked him to rekey all our doors and install one deadbolt and replace one doorknob. He quoted me prices and I wrote down what he quoted me sine it was a big job. This is what he quoted me; service call 19$, 5 rekeyed locks @$19 each, 1 doorknob @ $65, 2 deadbolts @ $85 and 1 deadbolt install @ $125. For a total of $455.00. He preceded to do the work and after he finished he wrote an invoice as follows $19 service call, deadbolt install $125, 2 deadbolts $89 each, 2 doorknobs $65 each, 5 rekeyed $20 each. He added a doorknob that wasn't asked for and raised the price for the dead bolts from $85 to $89 and also added additional labor $65 and taxes $41. The labor and taxes was not part of my Initial quote he gave me. I ended paying him $658.95 which is a ridiculous price. He offered to me that if i paid him cash he would take off the $41 tax. so he convinced me to go to the ATM for cash i was not able to get that much cash out of the ATM. I paid him with my debit card, I felt he was very pushy and i felt unsafe in my own home that I didn't feel comfortable arguing his price with me home alone. I called the company to complain immediately after and was told to call the manager David or LaDawn between 10-4 eastern time. Made that call today and was transferred to a message that said this mail box was full. I believe this is their practice and they avoid people after scamming them. I made a call to my bank and explained what happened to the banker she suggested I file a dispute for the total amount and cancel my debit card then send my letter to the disputes department explaining what happened and that I intend on paying the company the work that was completed and quoted by a check and send it to the company. As we both feel I was scammed.
Product_Or_Service: Grip Tight

I contacted BBB in Georgia since that is where their head quarters are. They contacted the company who of course argued the amounts and services but agreed to refund 110$. BBB closed the case since they agreed to pay the amount that I have never received! I asked the case stay open to make sure I get my money back but of course they closed it anyways. 110$ is not even close to what I feel needs to be refunded to me, it was something that ill never get back, have cheap locks on my doors and learned a very expensive lesson.



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This report was posted on Ripoff Report on 01/30/2014 10:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Sorry For the Delay

AUTHOR: Ben - ()

My name is Ben, and I work at our headquarters.   We did send out a check for the agreed upon refund, I'm sorry for the delay on that.


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