• Report: #1005581
Complaint Review:


  • Submitted: Tue, January 29, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: AMERICA''S MATTRESS — LITTLE ROCK Arkansas United States of America
12312 CHENAL PARKWAY SUITE 7 LITTLE ROCK, Arkansas United States of America


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I purchased a defected mattress and when I contacted the store the store manager tells me there is a 90 to 120 waiting period on a defected product.

On August 13 my daughter and I went to America's Mattress on 12312 Chenal Parkway Suite #7 and spoke to Steve Sherrill. We tested and tried several mattresses there until we found the one we liked. We made the purchase arrangement and set up a delivery date for 8-16-2012. I notice on the wall a letter with Mattress King. Mattress King was one of the stores we had visited while looking for a mattress set. He gave a quick answer and processed on. I had minor surgery on Tuesday so I did not sleep on the mattress until 18-2012. When I laid on the mattress my body started to sink in the middle when is not how the mattress was in the store. I tried the mattress for several days to come to the conclusion something was wrong with this mattress. I had my daughter to look at what happen when I laid on the bed and she immediately saw what I was talking about. I went to the store on August 22 to talk to Mr. Sherrill but he was not there on Wednesday. The saleman there took my information and told me he would pass the information on to Steve. Steve called me back on August 23 around 12:30 pm. I explained to him what was going on. He then told me that there was a 90 to 120 day wait if I had a problem with the mattress that was the company policy. I explained to him I had never heard of a policy like that and he told me that was the company policy and that he would fax me the policy so I gave him my fax number. After waiting for a while for the fax I called Steve back and wanted the corporate number to his company and he processed to tell me that I could go to any store and they would tell me the same thing. He told me that he had talked to a mattress representative and they figure out that I just have a comfortability issue and that would cost me $99 dollar for this exchange. I asked Steve how did they come up with that conclusion when either of them have seen the issue. He told me that this happens all the time. I told him I wanted to make a complaint and I needed this information. Steve then told me he would come to my house with a 50 pound bag of sand to look at the mattress because that would give him and idea about the problem. Needless to said I weight more that fifty pounds so I did not see how this was going to resolve anything but I agreed for him to come to my home. Steve came by my home and I got on the bed and showed him how I sank in the mattress and he told me that was what the mattress was suppose to do. He put the sand on the bed and it sank and he still told me that was normal. He took pictures and told me he would get back with me as soon as possible. On Saturday August 25, Steve called me a 10:03 to tell me he could not find anything wrong with my mattress and that he had faxed something to some experts with the company to contact me and they would resolve this issue with me. I am not asking for a new style of mattress nor did I ask for my money back. I asked for the mattress to be replaced. There is nothing in that store about a 90 to 120 day policy about defects nor was I give this policy. Mr Sherrill gave me the impression that this was a final sale and there was nothing I could not about it. I was never told that if I had a comfortability issue I had to pay addition $99 dollars after the 90 to 120 days. Steve store off the mattress warranty off the mattress and told me this was the warranty policy. First of all I did not give him authority to remove anything from the mattress. I do know when things I am not sure about the warranty tags are removed that are not returnable. I think this is fraud if this is the company's policy and to no explain any return policy or give the customer a copy of this policy is fraud. What Mr. Sherrill expressed to me is that we are not going to exchange this mattress so if he takes me through enough changes I will forget about pursuiting this issue. I have yet to receive this store policy nor have I received the information to file a complaint about this product. SOme men from Mattress King came and looked at the mattress and could clearly see from standing at the foot of the bed the mattress was defected.  It took a month but the store replaced the mattress with one that sags worst than the first one.  The store manager told me there was nothing he had to say to me that I could talk to the Better Business Bureau since that who I complained to.  I looked up this mattress on line, this line of mattress does not exist or is no longer being produced.  Now the company has a going out of business sign up and I was told the 120 day policy is not longer in effect.  DO NOT buy from this rip off company.     Do not purchase a Walsh Super EuroTop they sag badly 

This report was posted on Ripoff Report on 01/29/2013 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/americas-mattress/little-rock-arkansas-72211/americas-mattress-defected-mattress-being-sold-by-this-company-little-rock-arkansas-1005581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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