Report: #16815

Complaint Review: Americredit Financial Services, Inc.

  • Submitted: Thu, March 14, 2002
  • Updated: Thu, September 22, 2005
  • Reported By:
  • Americredit Financial Services, Inc.
    12125 Herbert Wayne Court
    Hunterville, North Carolina
    U.S.A.
  • Phone: 800-325-3930
  • Web:
  • Category: Loans

Show customers why they should trust your business over your competitors...

This is in response to the person that was treated rudely by the customer service department of Americredit. We have a new loan with the company and in January had some bad luck and got behind two payments.

This company has called me every single day wanting to know when I'm making my next payment. I have returned calls every single time when I miss them in order to make arrangements.

I get a different story about what I can do to make arrangements. One person said I could do a check by phone or make a deferred payment one evening.

The next evening the guy said I couldn't do that that I had to do it through Western Union. I said I wouldn't do it and told him I would mail a payment via mail yesterday. I did that. They called again today!

The lady was so rude I hung up on her. The first time in my life that I ever did that! I'm really concerned about what we have gotten ourselves involved with, and after reading the ladie's letter about them repossessing her car, I am livid with the car dealer for hooking us up with this loan company!

I emailed the company(they do have a website), relatively new though. I'll be waiting for a response, otherwise I'm reporting them to the better business bureau for harassment. I've had it.

I'm glad I found this site. Something is not quite right with this company.

Bee
Richmond, Virginia
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This report was posted on Ripoff Report on 03/14/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/americredit-financial-services-inc/hunterville-north-carolina-28078/americredit-financial-services-inc-rude-harassment-deceptive-company-hunterville-north-16815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Employee/Owner

#1 Consumer Comment

Americredit Financial needs investigated for their practices

AUTHOR: Steve - (U.S.A.)

I am Tammy, and I am using my husband's acocutn to access & read this site now. he and our baby son were involved in a rear end collission which totaled our car (bought the Carmax but that is another story you can read i here).

Anyway, the faulted party's insurnace made property damage settlement and essentially paid off balance of that loan now. Since we have bene forced to pay $155.00/week for a local rental car since settlement occurred, we know a local dealership here who think they can help us inot one of their pre-owned cars. But they wnat to see Amercicredit reflect this pain on our credit report as well as send a letter to us the loan was paid in full. Americredit told us on the phone it wa spaid & satisfied back on September 6th (date insurnace check cleared), and they released that title to Zurich insurance September 19th.

Now, this local car dealer has called Americredit several tiems and only gets rude unprofessional peopel time and again. They told the dealership what we were told and that was since Americredit was paid off for our loan by the insurnace compnay, they do not have to issue us any letter or statement to that effect, nor need to discuss the matter further. Now what the heck is this? The delaer is dumbfounded too as they told him verbally what I was told and that the loan wa spaid; but Americredit refuses to issue us (the borrowers) even a document showing this loan paid in full, WHY??? What is the mystery with them?? Is there not legal lending practice law sinvolved here that state open disclosure and customer to be kept informed and the lender has to show we are paid with no outstanding debt??

Does anyone on these boards know about this from their experiences with Americredit Financial?? Now after this piece of cake icing today I and what the local dealership people also were told, "suspicious" activity by Americredit and its very rude customer service people makes no sense at all!!! And then reading about Carmax from others, and our own family's demise with them too (and the Americredit link), sure makes you wonder if there isn't something bigger going on here behind the scenes, and I implore, and Federal Agent or other investigator reading these boards pass this information on to where it needs to go and contact us directly, because we have documents and files and phone records from dealing to both; and now today, after losing everything we have from an accident, this stupid lender Americredit refuses to send us or a local dealership a letter of paid in full statement or reflect that on our credit report so we can "maybe" get back into some other car in meantime and out of renting one weekly since that accident destroyed my family.. and we still have never gotten any satisfaction from Carmax before this whole accident occurred either, except a one line fax from their Virginia legal people saying nothing at all regardless of the files & documents we sent them and SC Attorney General over that matter (which Americredit was lender for)...

Definitely something VERY suspicious about both of them and their operations...

Thank you for reading this, Tammy.
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#2 Consumer Suggestion

Americredit Financial and our experiences

AUTHOR: Steve - (U.S.A.)

We right now are in midst of a legal issue with a Carmax lot in SC and Americredit Financial who they used to scam us in a "Spot Delivery" scam which Americredit is charging 21.5% interest on a simple car loan, manipulated our credit scores lower, and falsified information of my wife's and myself between Carmax & Americredit for the auto loan, and findng they kick back some of that to dealer to steer business their way!! It is wrong & illegal.

However, if you have a debt, you owe a debt regardless. But reagarding collections people, there are stirct laws when they cannot call your home after hours, etc. Check with FTC and Consumer credit bureaus.

Now, I will tell you, regardless if a collection agent tries to get you to "post date" a check- DO NOT! Under US banking laws and financial laws, if you date a check other than the current date it is written, you could be held liable by the bank and for fraud- because a bank will tell you it is not legal to wrire a check and post a later date on that than the time it is intended to be written and used against that account..

Hard collection people try to tell you to give them a post dated check (or your bank numbers over the phone), and many will lie to you and withdraw funds anyway before its proper time, and if you do not have funds available at time you gave them the check, your account will go into negative and you will be hit with NSF fees! And if you contact a bank, read their new disclosure papers you get when you open an account- any bank, may, at its discretion, regardless of a date on an endorsed check instrument, cash that item for the depositor.
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#3 UPDATE EX-employee responds

Heard of Fair Debt Collections Act before?

AUTHOR: Terri - (Canada)

This is in response to Bee from Richmond, Virginia.

Let me first say that it is interesting to see the situations that some people have found themselves in. I do have sympathy for some...

Although, I believe that as human beings we are quick to judge those that are making the calls. Quick to say they are rude and don't have any amount of respect or dignity. Remember that these are people who have to put food on the table just as you and probably have a lower paying job that is just as stressfull or more than yours.

First, the representatives are not harassing you. They are contacting you every day because you OWE them money. Unless they are calling you and talking to you several times in a day purposefully, you would have no grounds for calling it harassment(Under the FAIR DEBT COLLECTIONS ACT.)

I do sympathize with you and realize that you had a rough time and got behind, then GET CAUGHT UP! Deal with the calls because you are behind and keep reminding them like a broken record when the payment will be there.
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#4 UPDATE EX-employee responds

Heard of Fair Debt Collections Act before?

AUTHOR: Terri - (Canada)

This is in response to Bee from Richmond, Virginia.

Let me first say that it is interesting to see the situations that some people have found themselves in. I do have sympathy for some...

Although, I believe that as human beings we are quick to judge those that are making the calls. Quick to say they are rude and don't have any amount of respect or dignity. Remember that these are people who have to put food on the table just as you and probably have a lower paying job that is just as stressfull or more than yours.

First, the representatives are not harassing you. They are contacting you every day because you OWE them money. Unless they are calling you and talking to you several times in a day purposefully, you would have no grounds for calling it harassment(Under the FAIR DEBT COLLECTIONS ACT.)

I do sympathize with you and realize that you had a rough time and got behind, then GET CAUGHT UP! Deal with the calls because you are behind and keep reminding them like a broken record when the payment will be there.
Respond to this report!

#5 UPDATE EX-employee responds

Heard of Fair Debt Collections Act before?

AUTHOR: Terri - (Canada)

This is in response to Bee from Richmond, Virginia.

Let me first say that it is interesting to see the situations that some people have found themselves in. I do have sympathy for some...

Although, I believe that as human beings we are quick to judge those that are making the calls. Quick to say they are rude and don't have any amount of respect or dignity. Remember that these are people who have to put food on the table just as you and probably have a lower paying job that is just as stressfull or more than yours.

First, the representatives are not harassing you. They are contacting you every day because you OWE them money. Unless they are calling you and talking to you several times in a day purposefully, you would have no grounds for calling it harassment(Under the FAIR DEBT COLLECTIONS ACT.)

I do sympathize with you and realize that you had a rough time and got behind, then GET CAUGHT UP! Deal with the calls because you are behind and keep reminding them like a broken record when the payment will be there.
Respond to this report!
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