SPECIAL UPDATE: August 18 2012: Mortgage Investors Corporation remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Mortgage Investors Corporation is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report REVIEW:
To date, Mortgage Investors Corporation has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Mortgage Investors Corporation has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Mortgage Investors Corporation remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to mortgage-companies/mortgage-investors-c/mortgage-investors-corporation-ddd29.htm
for its Commitment to Excellence in customer service.
Rip-off Reports review of Mortgage Investors Corporation / Amerigroup Mortgage Corporation uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that MIC will always work towards finding a mutually satisfactory resolution to any complaints or concerns. MIC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services MIC offers and the support for those services.
One top executive in the mortgage lending business stated to Rip-off Report, that MICs chairmans personal philosophy is that service members and veterans are a different class of citizens who deserve the best this nation and his company have to offer in return for their sacrifices to this country. MIC must listen to our clients and respond properly. This is the best way to ensure MIC will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that the Chairmans personal business philosophy is based on the premise that MIC strives to add value in its services. We understand that a successful business model is based on value-added services, and client care. MICs mission statement says it all; "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip Off Report learned in the course of its investigation: MICs business was established in 1938 to provide borrowers with home loans and realize their dreams of homeownership. MIC has provided hundreds of thousands of service members and veterans with a new home loan that saved every borrower thousands of dollars over the lives of their loans, lowering their monthly mortgage payments and improving their financial positions. MICs unique business model has made it the leading Department of Veterans Affairs guaranteed refinance provider.
Rip-off Report has confirmed that MIC takes quality control very seriously. MIC has recently put a lot of effort into ramping up its Customer Service team and client relation processes including full time availability to borrowers to assist with any issues that develop. Rip-off Report was pleased to learn that MICs past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
MIC recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation MIC has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our review, which included discussions with MICs Chairman and President and many of its current associates, Rip-off Report is convinced that MIC has been and is committed to quality delivery of services resulting in total customer satisfaction.
Read more about Mortgage Investors Corporations Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Amerigroup Mortage Corportation, Division Of Mortgage Investors Corporation misleading, intimidating, high pressure Dallas Texas
I got a solitation notice in the mail for a "VA Mortgage Payment Reduction Program" with phone number 1-866-747-6504. I called to find out details about what the current rates were and to get a good faith estimate. They said they could not give me any information on the phone and that they would send a loan officer to my home. I said I prefer to give them all my information as to my current loan balance, insurance, taxes and get a good faith estimate. Then if I am interested, I can meet with a loan officer.
They told me they do not do it that way and always send a loan officer to someones home to give them the full details. They said it would take only about 15 minutes and it would be no pressure. They told me they could save me lots and lots of money. I relunctanty agreeed. They guy showed up right on time for our appointment. His name was Tim Owen.
He took the papers they told me to have such as my previous closing documents and put them on the other side of himself (as if he was keeping them). Then he went through a long presentation. Afterwards he wanted a yes or no decision on the spot. I said I wanted to compare what they offer and I would make a decision within a few days and get back to him. But I asked for a good faith estimate. He said the only way I could get a good faith estimate was to complete a full application. Not only that, he refused to let me keep the paper he wrote down all my information on. He said they don't let that fall into their competitors hands.
I got my original documents back. At least I think I got all of them and hope I did. But the bottom line is the guy was very intimidating. He took over 45 minutes to go over a presentation, and then he got his manager on the phone (using my phone) to complain to him that I was compairing them to other lenders. And he talked bad about the other good faith estimates I had. What he showed me was much much higher for closing costs, but again he would not give me a good faith estimate without me completing a full application with him first. He wanted to take my application right there and keep my original documents.
I called about 6 mortgage companies in total and got good faith estimates from about 4 of them. No one else was as intimidating or high pressure. Based on my experience with this company, I would highly recommend not allowing them to come to your home. It was just a bad experience and very unprofessional. I was very polite to him, but he was a large guy and was obviously upset that I was not saying an immediate yes. I told him I wanted to consider their program, but for him he was giving me one chance to say yes. He told me they don't have time to make two trips out to someone's home, so if I did not say yes right then, then it was the same as me saying no. When he left, I was just kind of shaken from the experience.
I ended up going with another mortgage company that was local. Even though they were local, we did most everything over the phone and by email/fax. And the costs they charged me and rate they gave me were much lower than what the Amerigroup Mortgage showed me on the paper they kept.
Someone going through the morgage refinance maze.