• Report: #951004
Complaint Review:

Amigo Energy

  • Submitted: Thu, October 04, 2012
  • Updated: Thu, October 04, 2012

  • Reported By: Steve — Waller Texas United States of America
Amigo Energy
po box 203357 Internet United States of America

Amigo Energy Disconnect notice because they didn't process auto pay , Internet

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I thought Amigo Energy was great, until this happened.

I set up for auto-pay two weeks before my due date.  I watched my bank and it was never drafted.
Today I received a disconnect notice because my account was past due.

I called customer service.  No help at all.  Evidently when you sign up for auto-pay they provide a notice that it might take a full billing cycle for auto pay to take effect.  Everything is instant these days so I didn't think much of it.  Until today.  

Here's the catch, once you sign up for auto-pay, their system will not allow you to make any payments.
As far as I can tell, there is no way to avoid the $30 "late" fee.
I wanted to pay you, that is why I set up auto-pay.  I tried to pay you, but your system won't allow payments.  You call customer service, they apologize but tell you that the $30 late charge is legitimate.

When my contract is up, I will switch out of principal, if nothing else.

This report was posted on Ripoff Report on 10/04/2012 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/amigo-energy/internet/amigo-energy-disconnect-notice-because-they-didnt-process-auto-pay-internet-951004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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