Report: #724433

Complaint Review: Amtrak

  • Submitted: Mon, May 02, 2011
  • Updated: Mon, May 28, 2012
  • Reported By: Bluey — Olympia Washington United States of America
  • Amtrak

    , Washington
    United States of America

Amtrak Disabled family left at amtrak station 16 or more hours with no food / water. Washington

*Consumer Suggestion: Why Be Helpless

Show customers why they should trust your business over your competitors...

My disabled family was to travel from Shelby, Montana to Spokane, Washington on May 1 and 2, 2011. They arrived in Shelby at 2:00PM, MDT. They were advised the train would be 4 hours late, which became over 12hrs. late. Original schedule said they would leave Shelby, Montana at 5:22 pm, MDT.

They were left alone in an empty train station for about 16 hours. They paid for sleeping car, and meals. I phoned amtrak in an attempt to get them food, water, and to be woken up so they did not miss their train. I was refused. They were in a small town, (3,000) that had no fast food places, or other all night facilities.

After checking with Amtrak, I was told that they would be put on a bus from Spokane, Washington to Seattle, Washington. A bus of some 8 to 14 hours duration would be intolerable to my special needs children, not to mention to their diabetic mother.

I was told by amtrak if they caused a missed train connection that a hotel would be offered. No such offer was made.
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This report was posted on Ripoff Report on 05/02/2011 01:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/amtrak/-washington-/amtrak-disabled-family-left-at-amtrak-station-16-or-more-hours-with-no-food-water-wash-724433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Why Be Helpless

AUTHOR: Karl - (U.S.A.)

There are at least 6 motels in Shelby plus a station with restrooms and a station Agent (since there is a ticket office). There is probably also a cab service. It is easy to call Amtrak and find out where the train is and when it is supposed to arrive at Shelby. Why sit in a station when you can go to a motel???

Also why take a bus from Spokane to Seattle when the train goes from Shelby to Seattle? Were these people going to Seattle or Spokane? It is not Amtrak's fault if you left your family at a station all night. I am sure that there are restaurants in Shelby. If your family could afford to travel in a sleeper on Amtrak I'm sure that they could afford to spend a night or part of the night in a motel room.
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