Amtrak Does Not Know How To Treat Their Paying Customers For Their Extreme Lateness!
Water Was Not Even Provided On Their Trains!
Los Angeles, California 90016
Saturday, September 9, 2017
c/o V.I.P. Corporate Executive
60 Massachusetts Avenue, NE
Washington, District Of Columbia 20002
Regarding: Very Serious Complaint
Dear Amtrak Executive:
Good Morning or Good Afternoon to You!
How is your day today in sunny Washington, District Of Columbia and/or wherever else You are in the World?
My day is going fine, thank you, except due to the Fact that back on Friday, September 8, 2017, I took an Amtrak Trip from Downtown Los Angeles, California Union Station out to Fullerton, California and Your Train was so d**n, Bloody Late!
There were absolutely No Warning Announcements, nor any Legitimate Excuses To Explain The Trains' Lateness, however, I was and am still Very Angry And Upset because of it!
That Train did Not Leave The Station until at least 6:21 P. [continued below]....
.....M. instead of 5:10 P.M. which was its' original time which was Well Over One Whole Hour Of Waiting!
Not Only That, but your train was So Overcrowded That I Saw Customers Walking Around Apparently Without Seats (whether that was True Or Not!), that is What I Saw!
Furthermore, because of Your Trains' Disgusting Lateness, Your Staff Never Offered The Customers A d**n Thing For The Lateness!
Not Even A Glass Of Water!
Are You Just That Stupid, Selfish Or Greedy? Or What?
You Obviously Do Not Know How To Treat Your Customers Right!
Shame On You!
Well because of Your Trains' Lateness, when I arrived at the Fullerton Station to catch Your Bus On The Way To Palm Springs, California, that Bus, Of Course was Obviously Late Too!
In Addition: During The Bus Ride On Your Personal Amtrak Bus, there of course were No Plug Outlets, No Wi-Fi and were Quite Warm On Top Of It And I Could Not Even Open A Window In Order To Get More Air Into Your Hot Bus!
.....and of course, There Was No Cold Water Served Either for Amtrak's Lateness and/or For The Major Inconvenience!
Once Again, You Do Not Have Any Class, nor Know How To Treat Your Customers Right!
For Your Further Information, I am Now Going To Provide You With Some Vital Details From My Round Trip Ticket For Your Reference And Further Review.
Train 784 Pacific Surfliner Sep 8, 2017 Los Angeles - Fullerton Departs 5:10 PM Arrives (Fri Sep 8) 5:42 PM
Bus 4984 Amtrak Thruway Connecting Service Sep 8, 2017 Fullerton - Palm Springs (Buses-Downtown) Departs 6:25 PM Arrives (Fri Sep 8) 8:20 PM
Bus 4985 Amtrak Thruway Connecting Service Sep 16, 2017 Palm Springs (Buses-Downtown) - Fullerton Departs 3:10 PM Arrives (Sat Sep 16) 5:25 PM
Train 785 Pacific Surfliner Sep 16, 2017 Fullerton - Los Angeles Departs 6:20 PM Arrives (Sat Sep 16) 6:55 PM
Reservation Number: 2A3442
Enclosed, in the attachments, please find several pictures that I have taken showing Your Trains' Disgusting Lateness for your reference and further review.
In Addition: I have also published Negative Reviews On This Unacceptable Amtrak Experience At The Bottom Of This Very Serious Letter Of Complaint On To Social Media also for your reference and further review.
If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call ME on my cellular phone number at: (((REDACTED))).
You may also email me back at: (((REDACTED)))
You may also write back to me at: c/o Mr. Howard Paul Shore, (((REDACTED))) Los Angeles, California 90016.
I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.
Howard Paul Shore
Angry And Upset Amtrak Customer
Enclosures: Please See The Attachments For Pictures Showing Your Amtrak Train's Lateness For Your Review And Further Reference. Thank You.
Enclosures: Please See Below For Copies Of Your Negative Reviews That Have Been Published On To Social Media Also For Your Reference And Further Review. Thank You.