Report: #1402868

Complaint Review: An Estate in Time Jennifer Lamb

  • Submitted: Thu, September 28, 2017
  • Updated: Thu, September 28, 2017
  • Reported By: Mary — Scottsdale Arizona USA
  • An Estate in Time Jennifer Lamb
    8776 E Shea
    Scottsdale, Arizona
    USA

An Estate in Time Jennifer Lamb Warning: An Estate in Time Estate Sale Company posts fabricated reviews Scottsdale/Queen Creek Arizona

*Author of original report: Family Reviewing

*REBUTTAL Owner of company: Mary McCain-Libel/Slander

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 An Estate in Time Estate Sale Company, Jennifer Lamb posts reviews that are made up by family and friends. Be aware that any reviews by Marika Dzwolak, Nicole Otoupalik, Brad Otoupalik, Michael and Pat Hlavaty, Tifney Holler, Amber Svaboda Riley, and Delaney Miller are all by An Estate In Time's family and several friends. Ms Lamb was aware of these reviews because she responded to each one thanking them and commenting how nice it was doing business with them. She has now removed her comments though. (I have her responses saved) T

his company is a member of the BBB, Ethical Az, and American Society of Estate Liquidators ( ASEL). I would think that her integrity would be better than this. When I contacted Julie Hall with the ASEL, she avoided addressing the matter and didn't seem to think that making up reviews and lying about sales was an issue she wanted to address. As for the transparency that they claim in their ads, An Estate in Time advertises with a Scottsdale UPS Store address. Their actual location is in Queen Creek. They claim this is for privacy but I question why they don't just use the UPS store 1 mile away from their home office. My guess is they want to appear to be based out of Scottsdale in order to appeal to more higher end clientele. While this isn't really a huge issue, it certainly is not transparent.

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This report was posted on Ripoff Report on 09/28/2017 06:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/an-estate-in-time-jennifer-lamb/scottsdale-arizona/an-estate-in-time-jennifer-lamb-warning-an-estate-in-time-estate-sale-company-posts-fabr-1402868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#1 Author of original report

Family Reviewing

AUTHOR: - ()

I stated that you use a Scottsdale UPS store address,. That is factual as you have confirmed.  I stated that reviews were written by your sister, brother in law, brother, sister in law, and other family members and friends. That is factual! They do not state in their reviews that there is a relationship nor do you in your comments. it's very misleading. In addition, I never claimed to be a former employee, client or customer. I was interested in your services, until I discovered you are not Scottsdale based and I started seeing so many reviews by your family. I've not lied at all and am simply pointing out facts. You claim that your family members have left honest real reviews but you state in your rebuttal that if people want to see honest reviews they can look you up on the BBB and ASEL, and Ethical Az. (All sites that your family and friends did Not leave reviews on). So their reviews on Google are not Honest?

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#2 REBUTTAL Owner of company

Mary McCain-Libel/Slander

AUTHOR: Jennifer - (USA)

Good Evening Ms. Mary McCain,

As the owner of An Estate In Time, LLC, I take these complaints and negative reviews very seriously.  After carefully reviewing my records, I can find absolutely no evidence of any interaction with you; either as a customer or as a client. These reviews that you continue to leave are factually inaccurate as you have never worked for me, never conducted business with my company, nor been a client of this company. 

As you have repeatedly said on Google, Rip Off Report, and ASEL, you believe that many of the reviews on my Google my Business page were made up by family and friends. You are quite mistaken. I have held estate sales for many of the individuals you listed on your review; although you believe otherwise. I also have verified business transactions from every single customer that left a review.

However, your reviews are a different story. After carefully reviewing my records, I can find absolutely no evidence of any interaction with you; either as a customer or a client. These reviews that you continue to leave are factually inaccurate as you have never worked for me, never conducted business with my company, nor been a client of this company. You have no factual basis for your negative reviews. You don't personally know any of the individuals you listed in your review, nor after talking with them, do they know you, or who you claim to be. 

I do have a business mailing address in Scottsdale as I conduct 60-70% of my sales in the Scottsdale area. It is not uncommon for credible businesses to have business mailing addresses for business mail and privacy purposes.

You have been repeatedly and maliciously libeling and slandering my business and now me personally. Not only have you filed false complaints on ASEL, but also on Google and now here. I have filed a police report against you or whom you claim to be and I have contacted my attorney as well. I would appreciate it if you would contact me directly if you have an issue with my business or with me personally. 

Should potential clients or customers want to read honest reviews left by real clients and customers, they can visit the Better Business Bureau, ASEL, visit my website at https://anestateintime.com or contact me by phone. I would be more than happy to provide the phone numbers of several of my previous clients that have volunteered to be references for my company. 

 

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