Complaint Review: Ancestry.com AKA MyFamilyInc.com
- Ancestry.com AKA MyFamilyInc.com
360 W 4800
- Category: On-Line Business
Ancestry.com AKA MyFamilyInc.com ripoff Free Trial Cancellation Misrepresented Provo Utah
*UPDATE Employee: Just cancel it.
AT NO TIME WAS I INFORMED THAT THEIR OFFICES WOULD CLOSE AT 6 PM ON SATURDAY!
It was clearly stated in their written policy that if I did not cancel by the 14th day, I would be charged a NON-REFUNDABLE $155 annual fee. When I tried to call and cancel at 9:30 pm Mountain Time, a half-hour before their closing time, the answering machine announced that they close at 6 PM on Saturday!! The offices had been closed for THREE-AND-A-HALF HOURS!
I reported this immediately to American Express, but I doubt that I will be able to accomplish anything. I am also notifying others to be aware of deceptive practices:
Additionally, the "geneology specialist" who I spole with, promised to immediately email me "hard to find links" for WW-I records. She even asked my email address twice to "reconfirm" it as correct. After three days, and another promise (on day two) to send the information, I have yet to receive this email. So much for the ?free trial."
When I get screwed, I at least like to get kissed!
This report was posted on Ripoff Report on 09/17/2006 12:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ancestrycom-aka-myfamilyinccom/provo-utah-84604/ancestrycom-aka-myfamilyinccom-ripoff-free-trial-cancellation-misrepresented-provo-utah-211389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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