• Report: #1001292
Complaint Review:


  • Submitted: Tue, January 22, 2013
  • Updated: Tue, January 22, 2013

  • Reported By: kevin — North aurora Illinois U.S.A.
ancestry.com, Utah United States of America

Ancestry.com Rip-off: They keep billing your credit card ancestry.com, Utah

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased Family Tree Maker software - included in the software price was a **Free** on year subscription to Ancestry.com.  We had to call Ancestry.com to activate our free subscription and give them credit card information which I was told was the only way to activate it even though it was already paid for.   So far so good, I checked my credit card religiously fro a few months and no charge appeared.  Now note, I did not
sign up for an on-line subscription I purchased software which included a one year subscription in its purchase price.  The payment went to the Best Buy.  Anyways a year later Ancestry starts billing my credit card for 155, when I called they said this is how they do business and then told me I had to go though a series of steps to unsubscribe etc, etc.  Heck I do not even use the service, so I do not want to sign in and then tell me I am using it!   that is exactly what they want you to do, so they can say you used their service. 

By the way, not only are they unethical, but the reality is their information is not very helpful.  We found
everything Ancestry had, in far better quality at FamilySearch.org and several local free genealogy sites that it appeared Ancestry mined data and photos from (given the deterioration in quality of the images.).  

Fold3 has far better images as does HeritageQuest on line.

This report was posted on Ripoff Report on 01/22/2013 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ancestrycom/ancestrycom-utah-/ancestrycom-rip-off-they-keep-billing-your-credit-card-ancestrycom-utah-1001292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Ancestry.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?