• Report: #921589
Complaint Review:


  • Submitted: Thu, August 02, 2012
  • Updated: Thu, August 02, 2012

  • Reported By: n.s.t. — California United States of America
Internet United States of America

Ancestry.com Ancestry.com charges after cancellation Internet

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I canceled my membership at Ancestry.com before the end of a two-week trial. They proceeded to charge my card for the next four months and refuse to refund the $88.00 even though the representative said that she could see that I had not logged in since the date I canceled. She said that their refund policy requires a confirmation number, which I never received. If you sign up for their service, I recommend that you cancel over the phone and have a confirmation email sent to you for your records. This is a very shady business practice, the same kind used by pornography sites to swindle money. Shameful!

This report was posted on Ripoff Report on 08/02/2012 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ancestrycom/internet/ancestrycom-ancestrycom-charges-after-cancellation-internet-921589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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