• Report: #1048173
Complaint Review:


  • Submitted: Fri, May 03, 2013
  • Updated: Fri, May 03, 2013

  • Reported By: joveal — Alabama
Internet USA

Ancestry.com Deceitful Automatic Renewal of Subscription Internet

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Back in 2011 I subscribed to Ancestry.com to perform some genealogical research on my family. At the time I intended a 1 year subscription only, did my research and stopped using the Acestry.com website and services. Unfortunately, I learned recently that Ancestry.com had automatically renewed my subscription and charged my bank accout approximately $155. I logged onto the site and went to the cancellation feature. I learned I could not get a refund because more than 30 days had elapsed since the renewal went into effect. I then read the fine print - stating that Ancestry.com automatically renews unless the account is cancelled. I did cancel, made comments regarding their deceitful practice and noted at the bottom of the page that by cancelling I agree to their terms and conditions - what a farce! I think that Ancestry.com is running a deceitful operation and one that should be shut down because of their fraudulent practices. 

This report was posted on Ripoff Report on 05/03/2013 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ancestrycom/internet/ancestrycom-deceitful-automatic-renewal-of-subscription-internet-1048173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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