Complaint Review: Ancestry.com - Provo Utah
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- Author Not Confirmed
- Ancestry.com 360 West 4800 North Provo, Utah USA
- Phone: 1-800-262-3787
- Web: Ancestry.com
- Category: Consumer Services
Ancestry.com Read the Terms and Conditions Before You Sign Up! Provo Utah
*Author of original report: Ancestry.com Refunded My Money
*Consumer Suggestion: What terms of their service did they violate?
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I signed up for their World Explorer membership for $34.95 a month with the intention of subscribing for 1 month due to the cost of the service. My mistake was trusting them and not reading the terms and conditions which state that you need to cancel 2 days prior to your renewal date.
My second mistake was counting on them to show me some grace for canceling one day late. Being that it was a Labor Day weekend it unfortunately slipped my mind. Thinking that they would be understanding, I called to see if they would credit me back the $34.95. They refused! Not only that but the customer service rep was rude and sarcastic. Obviously this is not something that you want to put up with when a company is being mercenary with you.
If you want a site that isn't very useful and their customer service is rude, this is the place to sign up!
This report was posted on Ripoff Report on 09/02/2013 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ancestrycom/provo-utah-84604/ancestrycom-read-the-terms-and-conditions-before-you-sign-up-provo-utah-1081108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Ancestry.com Refunded My Money
AUTHOR: lm310 - ()
SUBMITTED: Friday, September 06, 2013
I am pleased with the outcome of this complaint. I want to give credit to Ancestry.com for refunding the money for the month that was in dispute. I especially want to thank the ripoffreport website for providing this valuable service!
#1 Consumer Suggestion
What terms of their service did they violate?
AUTHOR: Ken - ()
SUBMITTED: Monday, September 02, 2013
I've used their service and found it a good one and they are honest in their dealings. They can't help it if you can't/don't read/comprehend well. NO Ripoff here....this one's all on YOU.
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