• Report: #1105014
Complaint Review:


  • Submitted: Fri, December 06, 2013
  • Updated: Fri, December 06, 2013

  • Reported By: nickchi — Chicago Illinois
360 West 4800 North Provo, Utah USA

Ancestry.com Terrible CService and Trouble W/Auto Renew Provo Utah

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Called Ancestry.com on or about 10/29-10/30 to cancel my free trial membership.  I spoke to a customer service person that offered a confirmation however I was driving so I was unable to write it down.  Checked my account several days later and no charge was present.  I thought it was all good as it was scheduled to autorenew on or about 11/3-11/5.

Checked my account today(12/6/13) and had a charge on my account from Ancestry.com. I called to investigate.  I was told they had no record of my call at the end of October and as a one time courtesy they were willing to refund the charge for $19.99 from December but not November.  That was news to me.  Upon further investigation I found a charge on my card from Ancestry.com on 11/15/2013.  After requesting they refund the charge and being denied by the initial customer service agent and the supervisor I was forced to dispute the charge as fraudulent.  Do not use this site.  

This report was posted on Ripoff Report on 12/06/2013 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ancestrycom/provo-utah-84604/ancestrycom-terrible-cservice-and-trouble-wauto-renew-provo-utah-1105014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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