Report: #1394349

Complaint Review: AncestryDNA.com

  • Submitted: Mon, August 21, 2017
  • Updated: Mon, August 21, 2017
  • Reported By: janette — North Las vegas Nevada USA
  • AncestryDNA.com

    Internet
    USA

AncestryDNA.com I signed up for a DNA testing kit and paid online within two days I was notified they did not receive payment and for me to resend so I did I checked my bank account today because this happened over the weekend and they build me twice so I called the 800 number listed under support and was told I have to buy for $2.95 a free hundred dollar gift card and they would not forward me to anyone. They told me to call 1-800-555-1212 which I know was bogus I tried calling back and the Martin cooper told me I can't help you he wouldn't transfer me to a supervisor the third time I called I spoke to a man named Sean who would not transfer me and hung up on me after he said he would transfer me. I tried calling back three more times and now I'm not able to get through to the number Internet

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  There was a promotion on TV to call ancestry.com and get a deal. I went online and ordered two kits and use my visa credit card to purchase them. Within two days I received an email stating that I did not pay and that they need to resend payment so I did. Today I checked my account and they charge me twice I called the number listed for support 1-800-651-6561 and I've got an eastern Indian man named Martin Cooper who told me he was trying to give me a free rebate for $100 but I had to pay $2.95 first on my credit card which I declined he said he could not help me and I told him I just needed a refund he said he would transfer me two mice to the supervisor I waited on hold for a while he came back on and told me to call 800-555-1212 which I know to be bogus pier I called back in the second call would not go through. I called a third time and talk to another eastern Indian man named Sean who told me he would transfer me to his senior officer after I would listen to his talk about getting a $300 rebate for 295 I told him I'm not interested I just want to him to transfer me to the officer he attempted several times to get me to pay for this and I told my wasn't going to do it he said he would transfer me and then he proceeded to hang out. I tried to call three more times and now I'm it does not go through

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This report was posted on Ripoff Report on 08/21/2017 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ancestrydnacom/internet/ancestrydnacom-i-signed-up-for-a-dna-testing-kit-and-paid-online-within-two-days-i-was-1394349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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