• Report: #1043469
Complaint Review:

Andersen Windows

  • Submitted: Mon, April 15, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: Jessica — Sewanee Tennessee
Andersen Windows
Internet United States of America

Andersen Windows Poor quality control & bad customer service, Internet

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Very disappointed in Andersen Windows.  Dramatic color differences on wood of stain-grade radiata pine.  This is an obvious quality-control issue that should have been caught before the windows left the warehouse.  It is something that will be problematic for the homeowner to fix. 

Moreover, it took a very long time to reach a person in customer service.  I had to listen to endless loops of Andersen advertising before a person finally answered, and provided no help.  She said Andersen does not regard distinct color difference in the wood as a warranty issue.  Andersen will do nothing to remedy contrasting colors on the sashes of two new windows.  We regard this as both bad quality control and bad customer service.  

This report was posted on Ripoff Report on 04/15/2013 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/andersen-windows/internet/andersen-windows-poor-quality-control-bad-customer-service-internet-1043469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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