• Report: #945609
Complaint Review:

Andrew Weiss Gallery TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Andrew Weiss Gallery specializes for over 40 years in the works of Pablo Picasso, Marc Chagall, Joan Miró, and Salvador Dalí, the Andrew Weiss Gallery, located in Los Angeles, CA, offers an extensive collection of original paintings, drawings, prints, and ceramics to its exclusive international private clientele, and galleries worldwide.

  • Submitted: Mon, September 24, 2012
  • Updated: Thu, July 27, 2017

  • Reported By: Disgruntled Collector — Los Angeles United States of America
Andrew Weiss Gallery TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Andrew Weiss Gallery specializes for over 40 years in the works of Pablo Picasso, Marc Chagall, Joan Miró, and Salvador Dalí, the Andrew Weiss Gallery, located in Los Angeles, CA, offers an extensive collection of original paintings, drawings, prints, and ceramics to its exclusive international private clientele, and galleries worldwide.
10511 Andora Ave Chatsworth, California United States of America

Andrew Weiss Gallery Verified TRUSTED Business REVIEW: Andrew Weiss Gallery is a trusted fine art gallery with more than 45 years’ experience. You can feel safe, confident and secure when doing business with Andrew Weiss Gallery. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Andrew Weiss Gallery recognized by Ripoff Report Verified™ as a safe trusted business service.

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....Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Andrew Weiss Gallery for its full commitment to quality customer service.

Ripoff Report's discussions with Andrew Weiss Gallery have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Andrew Weiss Gallery listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Andrew Weiss Gallery's owner, Mr. Andrew Weiss, has informed us that his personal philosophy is that the client's satisfaction is the heart of the business. As a successful businessman, Mr. Weiss feels it is critical to listen to his clients and respond properly and promptly. By always putting his customers first, Mr. Weiss hopes to maintain his businesses’ reputation as a successful and trustworthy one both now and for the future. When working with Andrew Weiss Gallery you can be assured that you will always receive a professional and friendly service in building your art collection.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Andrew Weiss Gallery truly communicates all aspects of their service and artwork in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

Andrew Weiss is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Andrew Weiss during an onsite inspection held by a third-party verification company with no biases towards Andrew Weiss Gallery.

Andrew Weiss Gallery works with various galleries nationally and internationally. Andrew Weiss, a third generation art dealer, stated the following about his company, "I have had galleries across the United States that were open to the public. I’ve had a space in Palm Beach, FL and in Beverly Hills where we had a gallery that was open for 15 years. We have a warehouse and gallery space that houses the art that we sell to other galleries and use to curate exhibitions for other galleries around the world. Our gallery is open by appointment only."

Leads for Andrew Weiss Gallery are primarily obtained through referrals from 47 years of satisfied customers. They are currently working on building up their online presence. Mr. Weiss explained that when a potential client inquires on a piece of art they are provided with meticulous detail. This is pivotal as Andrew Weiss Gallery deals primarily with high profile pieces created by Chagall, Picasso, Miró, Matisse, and Dali. Mr. Weiss stated the following about their sales and service process, "our philosophy in doing business is to educate the client. We don’t sell, we give information. This is why I like working with art…You don’t sell art, you give information. We can give you information so you can understand why something was priced the way it is. We talk about techniques and how it was done. The client is able to make an informed decision as opposed to making a decision on someone trying to sell them and do whatever techniques to make a sale and not inform them. It’s less reactionary and more informative."



CUSTOMER CARE & COMPLAINT RESOLUTION – ANDREW WEISS GALLERY

During the on-site interview, Mr. Weiss was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Weiss expressed that complaints with their services are very rare. This is primarily due to their excellent customer service policies, "If someone is not happy we will refund the cost of the piece if it’s not as represented. We are very careful to represent the pieces properly. The only time we’ve ever had to return money is if the piece arrives damaged. Since we do present it as it is, there should be no reason for it to be returned."

When asked to comment on complaints posted on Ripoff Report's website Mr. Weiss expressed that the comment was made by an anonymous collector. The comment was in correlation to photographs that the alleged collector believes to be inauthentic, "The person who filed the report was not the actual client we believed bought the piece in question, after calling the client we believed filed it we learned that it was not this person who filed the report. Instead we believe that is is someone else with ulterior motives who is being vindictive and trying to damage our reputation by falsely filing this claim. The fact is we purchased the estate of Edward Weston and with the estate we have the court judgement that proves we have the right to sell the photographs of Marilyn Monroe taken by George Barris that we own." In order to assure future and current clients, Andrew Weiss Gallery is a member of the International Fine Art Appraisers Association. Mr. Weiss is actually a founding member of the group.

Andrew Weiss Gallery is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It’s a way of dealing with a situation that I was unable to deal with on my own. This program is helping us deal with a situation that arose from someone falsely and anonymously filing a report about our gallery. If you are able to make a false statement about someone and not be held responsible or liable, this is a problem. I am trying to take away the mask from the person who filed the report. That is why I am involved in this program. If I could do this myself, I would have. I had a choice to leave the fictitious report as it is or be proactive and try to change the situation, which is what I chose to do. All we have in life is our reputation. I have been in business for almost 50 years and I’m not about to start a new career. It is my life and to me, this is a personal assault on it. This is my livelihood. If it’s being attacked I need to be proactive.I’m hoping and I believe after reading how this program works, it will unmask and reveal the party and show how untrue the statements have been. This is what I hope for this program to accomplish."



> ANDREW WEISS GALLERY – STATEMENT FROM THE DIRECTOR – BELLA NELSON

" The Andrew Weiss Gallery has been in business for more than 45 years with gallery locations in major cities across the United States such as Washington DC, Miami, Santa Monica and Beverly Hills. Andrew Weiss is a third generation art dealer and is well renowned for both his integrity and expertise in his field. Galleries, artists and clients around the world return to the Andrew Weiss Gallery for our integrity, knowledge of art and transparency in all aspects of our business.

Andrew Weiss Gallery's team have expressed that they feel very confident doing their job. Andrew Weiss Gallery takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Andrew Weiss Gallery provides a very positive environment to work. Opportunities for suggestions and improvements are always encouraged. Mr.Weiss is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with both employees and clients." Ripoff Report was pleased to learn that Andrew Weiss Gallery's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM ANDREW WEISS GALLERY

Andrew Weiss Gallery recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Andrew Weiss Gallery has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Andrew Weiss , Ripoff Report is convinced that Andrew Weiss Gallery is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Andrew Weiss Gallery meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Andrew Weiss Gallery  Chatsworth, California

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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The photos from 1962 of Marilyn Monroe that were taken by George Barris and supposedly signed by George Barris, were never signed by George Barris.

I'm a avid collector who bought 3 pictures of Marilyn Monroe from the Andrew Weiss Gallery that were supposed to be taken and signed by George Barris of her in Malibu.  I took them in for appraisal and found out that George Barris never took pictures of Marilyn in Malibu.  The appraiser told me they were copies of printed copies and were worthless.  I called Andrew Weiss to get my money back.  I spoke to a girl who said Andrew Weiss wasn't there but he would get back to me.  He never did.  I called again and was told he was out of town for a few weeks but would call me back.  Around then I began to get the picture.  ART FRAUD! 

http://www.andrewweissgallery.com/ProductDetails.asp?ProductCode=GBSL0005
http://www.andrewweissgallery.com/searchresults.asp?searching=Y&sort=13&cat=1554&show=100&page=1
http://www.andrewweissgallery.com/searchresults.asp?searching=Y&sort=13&cat=1554&show=100&page=2
http://www.andrewweissgallery.com/searchresults.asp?searching=Y&sort=13&cat=1554&show=100&page=3
http://www.andrewweissgallery.com/searchresults.asp?searching=Y&sort=13&cat=1554&show=100&page=4
http://www.facebook.com/pages/Andrew-Weiss-Gallery/186555868061353


This report was posted on Ripoff Report on 09/24/2012 12:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/andrew-weiss-gallery-trusted-business-ripoff-report-verified-businesses-you-can-trust-andrew-weiss-gallery-specializes-for-over-40-years-in-the-works-of-pablo-picasso-marc-chagall-joan-mir-and-salvador-dal-the-andrew-weiss-gallery-located-in-los-angeles-ca-offers-an-extensive-collection-of-original-paintings-drawings-prints-and-ceramics-to-its-exclusive-international-private-clientele-and-galleries-worldwide/chatsworth-california-91311/andrew-weiss-gallery-chatsworth-california-945609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Andrew Weiss Gallery Scam

AUTHOR: San Diego's Super Lawyer (Intellectual Property Law) - ()

We had a client come to us expressing concern about the authenticity of purchased Marilyn Monroe photographs by George Barris. The separate purchased items were sold by OneWest Publishing on Ebay and The Andrew Weiss Gallery. Our forensic document examiner team found out the items were counterfeits and the signatures were forged. After my research, I found out that the sellers  OneWest Publishing/OneWest Media and Andrew Weiss Gallery conducted business together and have been misleading the public around the world for years with there fraudulent claims of ownership and twisted, misinterpreted court judgment. 

The owners of Andrew Weiss Gallery (Andrew Weiss)  and OneWest Publishing (Chuck Murphy) do not have the right to License, Distribute, Reproduce or negotiate George Barris' work.

The judment Andrew Weiss mentions (Edward Weston vs. George Barris)  only indicates The Limited Editions "Physical Possession" and never mentions copyright. This judgment was rendered by the State Of Califorina. Copyright is a Federal Law and can only be addressed in Federal Court.

The owners of the Andrew Weiss Gallery and OneWest Publishing are infringing on George Barris Trademark Signature and Copyrights seen below: 

www.uspto.gov Registration Number 4372084 

 http://www.copyright.gov/laws/

 

Trademark Violation and Court Actions

If a trademark violator continues to use the mark after receiving a cease and desist letter, the trademark holder may bring a court action for an injunction. An injunction is a court order demanding that the violator cease all use of the trademark or suffer further penalties at the hands of the court. The trademark holder may also seek monetary damages and attorney's fees when requesting an injunction, but absent a showing of bad faith, these remedies may be hard to obtain.

Severe Penalties

In the case of severe violations -- for example when a violator is using a trademark to sell counterfeit goods or blatantly violating trademark law -- courts may issue criminal and civil penalties. Civil penalties may include compensating the trademark holder for lost profits or paying the trademark holder all profits obtained by the infringement. At the discretion of the court, the damages awarded to trademark holders can be tripled. Finally, counterfeiting trademarked goods can carry a felony charge under the United States Anti-counterfeiting Consumer Protection Act of 1996.

 

Copyright infringement is the act of violating any of a copyright owner’s exclusive rights granted by the federal Copyright Act.  There are three elements that must be in place in order for the infringement to occur.

1 The copyright holder must have a valid copyright.

2 The person who is allegedly infringing must have access to the copyrighted work.

3 The duplication of the copyrighted work must be outside the exceptions.

4 Infringer pays the actual dollar amount of damages and profits.

 

The legal penalties for copyright infringement are:

1 Infringed.

2 The law provides a range from $150,000 + for each work

3 Infringer pays for all attorneys fees and court costs.

3 The Court can issue an injunction to stop the infringing acts.

4 The Court can impound the illegal works.

5 The infringer can go to jail.

If anyone has any information or comment, please contact us by replying to this post.

If you would like to report any fraudulent activity by these two companies, file a report at http://www.iprcenter.gov/

 

The National Intellectual Property Rights Coordination Center (IPR Center) stands at the forefront of the U.S. government’s response to global intellectual property (IP) theft.

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#2 REBUTTAL Owner of company

Rebuttal

AUTHOR: Andrew Weiss - (USA)

I am Andrew Weiss, Owner of the Andrew Weiss Gallery.  I am writing this rebuttal to address these false allegations contained in this malicious and slanderous post. I have been in this business for almost 45 years and would never jeopardize my reputation, credibility, integrity and most certainly my business for any sale let alone a sale for $475.

I have tried to resolve this issue of the incorrect information given to this woman known here as "Disgruntled Collector".  I have called her numerous times since becoming aware of this post and she refuses to speak with me.  I have also mailed her a Certified letter and emailed her, as of this writing she has yet to respond.

In the letter I requested a copy of the appraisal which she has yet to produce and did not attach to her complaint on this site. She has not requested a refund nor did she purchase three pieces, she purchased one for $475.

In addition to posting the letter sent  to "Disgruntled Collector" along with the post office receipt I am also posting the Judgement rendered in favor of Edward Weston against George Barris whose estate I purchased in 2012 which clearly states authenticity and ownership of the 238 photographs by George Barris known as "The Last Photos".  These photos offered by my gallery have been made available for sale since 1987 without incident.  All George Barris photos my gallery offers are from the collection of Edward Weston who was the exclusive publisher of "The Last Photos" of Marilyn Monroe shot in 1962 and published in 1987.

So please take a moment to read the letter I have sent to "Disgruntled Collector".  I believe this will clear up this obvious misunderstanding and incorrect information. Anyone with questions is more than welcome to contact us. Obviously the information to reach me was given above by "Disgruntled Collector".

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