Report: #750665

Complaint Review: Andy's Auto Sport

  • Submitted: Fri, July 08, 2011
  • Updated: Fri, July 08, 2011
  • Reported By: usmci35 — Surprise Arizona United States of America
  • Andy's Auto Sport

    Internet
    United States of America

Andy's Auto Sport Worst customer service ever! Internet

Show customers why they should trust your business over your competitors...

Order placed and paid in full.  They didn't ship due to customer service rep not calling because he was confused about correct color and model.  I called 3 weeks later to track order and it hadn't been placed for shipment.  Was finally corrected and shipped but with wrong parts.  I had to send back to Coverlay which is a distributor of the parts.  Paid for shipping again.  Had to wait until they received parts before they would ship new corrected order.  Waited and confirmed that the order was returned but still no shipment of new 2nd corrected order. 

Called again, paid another $30 for shipping and was told new parts would be arriving within 5-7 days.  Called in 7 days and was told the order placed and shipped on day 6. Finally have a tracking number for UPS and was told it would be another 5-7 days for shipment to arrive.  Every phone call placed was at least 30 minutes of waiting until customer service responded from automated service.  Customer service reps not friendly or knowledgeable about parts.  Was placed on hold after they identified me as the customer on call.  Worst experience of internet purchase I have ever had.  Would never recommend this company for any future purchases.
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This report was posted on Ripoff Report on 07/08/2011 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/andys-auto-sport/internet/andys-auto-sport-worst-customer-service-ever-internet-750665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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