Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1352458

Complaint Review: Angela Martínez - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Angela Martinez — Kissimmee Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • Angela Martínez Nationwide USA

Angela Martínez Ripoff Kissimmee, Florida Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

OFFICIAL COMPLAINT Home Helpers 10700 Montgomery Road Suite 300 Cincinnati, OH 45242 Angela Martinez c/o Clara Martinez (((REDACTED))) Kissimmee, FL (((REDACTED))) Re: Client Clara Martinez and Home Helpers (Kissimmee, FL Franchise) To Whom It May Concern: On November 14, 2016 I found your company and asked for services to help my mother who is suffering from Alzheimer’s to have someone come by to ensure she was taking her medications and if needed take her to appointments. I was shortly contacted by Ramon Anasagasti to discuss in detail what the expectations were and we agreed to meet at a local Panera bread with my son, as he is the one mainly responsible for retrieving my mothers consent and signature when required. With that said, during our meeting Ramon came with Valentina, his wife and her father. We discussed in detail my mother’s condition of Alzheimer’s and that she had been diagnosed in 2013 and the situation was delicate and needed to be handled with care and discretion. We spoke about the contract requirements, which were 3hrs per week at $17 an hour. We arranged for Ramon to meet my mother with my son, to see if she would be comfortable with the service and at the time, my mother was very agreeable. The next step was to have my mother meet the nurse they would assign to her and have my SON, sign the contract for the service. Well, the contract was not only signed by my mother, who is not mentally adept to sign a contract, but also it was signed without my son as a witness. Listed below are complaints of unethical behavior by the agency and the nurse: 1) Contract was signed without a witness representing the client, when Ramon was fully instructed the client was not to sign or coordinate services. 2) We had also discussed the nurse receiving presents, and what the policy at the company was, Ramon insisted that the nurse could not accept gifts and was to report if the client was to attempt to give one. Well, on December 26, 2016, it had come to our attention, that the nurse received a gift card from my mother and she never reported it to the agency. My mother had let us know she gave the nurse “Doris” the card and I reported it to Ramon. 3) Since, the service began, I had several issues with Ramon, where is the visits were not being coordinated with my son, or myself which was the arrangement. 4) When we received our first invoice, we were charged $19 per hour and not the agreed upon $17 per hour. Also, the invoices were not itemized, I would receive an invoice with the statement, 10hrs @ $17 =$170. I continuously asked for an itemized invoice to account for the hours the nurse was spending with my mother (client) as, they hadn’t even gone on legitimate appointment and furthermore nothing was being arranged with my son or myself at any given time. These request are all documented on email and via text. Suffice it to say, this was becoming a habit I was not comfortable with. 5) On Jan 25, 2017 after my son visited my mother (client) she had informed him that she had invited the nurse (Doris) to dinner and the nurse invited her significant other, without consent. My mother (client) paid for that meal and all meals when she was with the nurse. The nurse had only taken my mother (client) to three appointments in total since the beginning of the contract in a. ​Motor Vehicles b. ​Primary Doctor c. ​Neurologist ​The rest of the visits were not coordinated nor warranted. I believe that if we are contracted for 3hrs per week and there are no scheduled appointments it is the agencies and the nurse’s responsibility to ensure they are adhering to that time frame. In the event that there is an appointment, which is the only time more than 1.5hrs for the day is expected. On 1/24, the nurse accompanied my mother (client) to a Neurology appointment and it was invoiced at 8hrs, I’m positive the appointment did NOT take 8hrs. This cost my mother (client) $136 for the day. 6) On Jan 25, 2017 I communicated with Ramon and advised him that we would no longer require their services and below, please see the very unprofessional text exchange with Mr. Anasagasti. Once you review the exchange, I’m sure you will agree, Mr. Anasagasti may require training on how to deal with clients and their families and may need to be trained on the legal ramifications of taking advantage of a client with a DOCUMENTED Alzheimer’s. I am asking that your corporate office take action in ensuring that Ramon Anasagasti, his wife and the nurse Doris do not contact my mother (client) at any time for any reason. Rest assured, that the complaint is also going to be filed with the better business bureau and CMS. Text Exchange on ​1/25/2017 2:03pm Me: ramon my mom told jose, doris brought her boyfriend with her to dinner RAMON: When was dinner Because I know one day last week she went out with Doris that had nothing to do with work and nothing to do with your Mom paying for it. It was a special thing that Doris did for her because she was feeling lonely. It is just like this weekend that your mom is going to the resort and we offer to fix her breakfast Sunday morning and that has nothing to do with work or charging her. We are doing that out is kindness because we want to and that way she is not all alone. Me: well, my mother said that doris went with her boyfriend to the PR rican restaurant to be honest, my mother really can’t afford this anymore, so, after the appts are completed. We will have to discontinue the service, her money is depleting and she has no idea where it’s going. RAMON: Ok I understand but remember Angela your mom is the one that signed the contract. So if she wants to stop it has to come from her. I have to obey the hips laws and her signature is the one I have. Me: oh i remember, but jose is the POA, so he can cancel it on her behalf RAMON: Ok then you have to send me a copy of the POA so I put in my file. Me: he will, he has it RAMON: Remember the POA HAS TO BE FOR FINANCIA not medical Me: its for both in FL RAMON: I had a POA for my mom as well so I know how they work RAMON: Ok have him send me a copy please Me: i will RAMON: Thank you Me: Ramon, what is your availability on Saturday RAMON: I am busy this Saturday. What is this for. Me: We want to meet to cancel account. Let me know your availability RAMON: Ok I will let you know but can you send me a copy of the POA Please Me: We won't need it. We are meeting you with my mother Me: Mother Me: Being you had her sign it without anyone present we will be present when she closed the contract RAMON: Ok but I thought she was going to be at the resort Me: So it will either be me with her or jose. RAMON: I had her sign it because no one was their when we introduced the caregiver RAMON: Ok no problem I will make it a point to meet him or you with your mom on Saturday morning just give me a time. It will have to be in the morning 10am Me: Ok where RAMON: We can meet at your moms house Me: Perfect 10am my mothers RAMON: Ok will finish what we need to do this week and we see you Saturday at 10 am Me: Perfect RAMON: As I said something nice no PEO will verify with her Me: She will be present to let you know herself But I'm very surprised you didn't have her have representation when signing a contract considering you were privy to her condition. The aid meeting her and signing a contract has no bearing. Especially since it was José and I solicited your help. RAMON: Jose was their when we spoke to her but no one was their when we introduced the caregiver with contract completed. Also I have no document saying your mom has any condition it was who told me. Also the last visit your mom had at the doctor they found her well. Also the credit card we charge is your mom's so it was her responsibility to sign. Angela you asked my company to help your mom witch is what we have been doing and she is very happy. So I think this is more your issue than your mom's. But if your mom tells me she no longer wants our service I will respect her wishes as per our agreement. Me: No she's not happy. This is not an issue with me it's an issue that she, jose and I feel she's being taken advantage of. She complains to jose, I don't communicate with her when it pertains to this or anything that has to do with money or her health RAMON: As I said if she tells me that no problem but the last time I saw your mom she was extremely happy and was upset that you where trying to cancel the service. But as I said will respect her decision. No one ever took advantage of your mom if anything we have been their for her and we have gone out of our way to make her happy.

This report was posted on Ripoff Report on 01/27/2017 09:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/angela-martnez/nationwide/angela-martnez-ripoff-kissimmee-florida-florida-1352458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now