Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #673078

Complaint Review: Ann Taylor - manhattan beach California

  • Submitted:
  • Updated:
  • Reported By: Zen — Cambridge Massachusetts United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Ann Taylor manhattan beach manhattan beach, California United States of America

Ann Taylor LOFT DO NOT BUY JEANS from Ann Taylor - They run so much color, many of your stuff will be ruined manhattan beach, California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Ann Taylor Jeans stay away from this company!!!



After their dark denim jeans damaged my expensive leather purse among other things, I threw away the jeans and the bags (what a mistake!).... Then, I came across the following post from other users......
http://www.facebook.com/video/video.php?v=1330397264530

So, I decided my letter to their CEO got bounced back to their hired dog Insurance company. Their response? "well, prove the damage".... (ha ha).... will not compensate you for anything....

This company (which I think used to be good) now makes cheap cheap quality products and sells them for the same price....... I will stay away from this store now on.....


This was my letter to Ann Taylor:
=====================

Ms. Katherine Lawther Krill
AnnTaylor Stores Corp.
7 Times Square
New York, NY 10036

Re: Bad quality - blue color running from Ann Taylor jeans ruined my expensive purse among other things!

Dear Ms. Krill,

Last Christmas, I bought a couple of pair of dark navy jeans ($30 each on sale) from Ann Taylor store in Manhattan beach mall in CA. I ALWAYS washed them inside out per instruction.

After using the jeans for sometime, I noticed that my B. Mckowski leather tote bag (cost $325 and was a Christmas gift from my husband) was turning blue from rubbing against the jeans. The leather bag was so badly stained that when I took it to a professional leather repair-person (I paid him $75), he said that it was not possible to remove the stain and to restore the leather bag even though he tried for several weeks.

Not only that, the leather seats in our brand new car, my light color sweater (also from Ann Taylor), the white bathtub, and white walls that rub against the jeans were turning blue. I bleached the jeans several times and then rubbed them against the wall to test they were still bleeding blue!

I was so frustrated that I threw away my dear leather tote bag, the jeans, and forfeited the money I paid the leather repair-person. I had been a loyal customer of Ann Taylor until I had this experience, and have been avoiding Ann Taylor products ever since.

I would not have done anything else about this until I came across a blog where at least two other people complained having the same problem with Ann Taylors dark jeans (see attached print out) - Shame on Ann Taylor!

I would like Ann Taylor to compensate for my loss of ~$460 (= $60 for jeans, $325 for leather purse, and $75 for the repair-person; these do not include the countless hours I spent cleaning the seats in our car, the bathtub, the clothes and the walls). Please do NOT reply with coupons! And, I would certainly appreciate a reply.

=====



This report was posted on Ripoff Report on 12/18/2010 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ann-taylor/manhattan-beach-california-/ann-taylor-loft-do-not-buy-jeans-from-ann-taylor-they-run-so-much-color-many-of-your-st-673078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now