• Report: #446574
Complaint Review:

Annuitygoldmine.com, Mark Sugarman, Mark Howard, Mark Lain, American Marketing, Mark Philips, Mark T

  • Submitted: Sat, April 25, 2009
  • Updated: Wed, May 23, 2012

  • Reported By:La Mirada California
Annuitygoldmine.com, Mark Sugarman, Mark Howard, Mark Lain, American Marketing, Mark Philips, Mark T
214 Main ST #141 El Segundo, California U.S.A.

Annuitygoldmine.com, Mark Sugarman, Mark Howard, Mark Lain, American Marketing, Mark Philips, Mark Tyler AMC Marke New company name for same old scam. American Marketing Co now Insurance Marketing Services. Still Mark Sugarman but now using Mark Howard. Probably others. Still works with brother Mike and Neil. El Segundo California

*UPDATE Employee ..inside information: rebuttal that is from leads "service" J. Baitz is riddled with lies

*Consumer Comment: The complaint is legit


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I and an agent I work with recently purchased 20 preset annuity appointments. And have since learned Mark has be pulling this scam for years. All appointments said they knew nothing of any appointments and some never received a call from anyone concerning anything financial. Some they just looked up in the phone book and said they set appointments. Some they did actually speak with and the people they spoke with were not happy. Said they would not say who they were with and sounded like they were trying to scam them.

I originally spoke to a guy named Neil then after the paperwork was signed and the leads paid for I was then turned over to a fellow named Mike Howard, In reality I have figured out his name is really Mike Sugarman, Mark's brother. After getting 5 non-appointment appointments we got turned over to Mark Howard, you know who, Mark Sugarman. He said he would take over and we would start getting good appointments. Never happened, got one appointment in two weeks and that person said they actually set an appointment but was not sure for what. He was 80 and bored.

After that we tried to called and got shuffled around saying they were in a meeting or on another call or something and they would call back but of course that did not happen. I am not sure what all we can do to bring some sort of justice to this all but if you have been scamed by them feel free to contact me. I live in Southern California so I can purse this without a lot of problem but an addtional information you may have could help. I wanted to get this out in case anyone else is looking into Annuity Golmine or Insurance Marketing Services.

So far we have not pursued the matter of getting our money back a full week. But we have become aware of who we have actually done business with and what to be expecting. I just felt that this might keep someone else from making the same mistake but doing business with the new company name they are using and maybe get a little help for myself as well. If anything good happens or even worse happens I will update.

La Mirada, California

This report was posted on Ripoff Report on 04/25/2009 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/annuitygoldminecom-mark-sugarman-mark-howard-mark-lain-american-marketing-mark-philips-mark-t/el-segundo-california-90245/annuitygoldminecom-mark-sugarman-mark-howard-mark-lain-american-marketing-mark-phili-446574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

rebuttal that is from leads "service" J. Baitz is riddled with lies

AUTHOR: insider - (USA)

Since I worked for various incarnnations of this scam that dates back to early 2000's I know the full and complete info on all persons involved and what went on in a lot of the day to day operations. First of all all mailing addresses are PO Boxes, usually near check cashing businesses. They will not take a credit card only cash, check or money orders.

The "owners" name will change as the person behind this covers himself very well as he has been doing this for a very long time, so he gets others to put their name up on things. Most of the time all reps use their first name but change their last. Their office/condo is usually several cities away from where they actually are.

Any time dealing with an annuity appointment setter try to use credit card as the rip-offs will never accept that, make sure you are not sending to a PO Box, check the better business bureau, and remember all these first names and never go to them for this type of service as it is very much a scam

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#2 Consumer Comment

The complaint is legit

AUTHOR: bill - (United States of America)

I too was screwed over by IMS/annuity goldmine. Mr. Neil Hersh got me for 600. Exactly as described by the above guy except Neil was the culprit. He goes by Neil Scott now for annuity marketing svc. How can you sell yourself as a respected advisor when the client did not request a meeting and has no clue who you are. Now you want to ask about their finances and they are supposed to trust you? Yeah OK. Don't trust this twirpy voiced man.
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#3 REBUTTAL Owner of company


AUTHOR: Jeffrey Baitz - (USA)

As the president and chief executive officer of Insurance Marketing Services, it has recently come to my attention that for first time in over twelve years of operations, two interrelated complaints have recently been posted on Ripoff Report regarding our company. I welcome the opportunity to publicly address these allegations respectively and to correct a number of fallacies contained therein. I would also like to express my gratitude to Ripoff Report for allowing me to defend our professional reputation and that of our dedicated staff vis--vis with these anonymously published remarks.

First of all, I wish to reiterate that the name of our company is Insurance Marketing Services (hereafter abbreviated as IMS). We have been in business since 1997 with the same name, under the same management, and we have no other subsidiaries. While our website address is indeed annuitygoldmine.com, we are not now, nor have we ever been, affiliated with any of the other business entities cited in the report above and have no relationship with them whatsoever. Had the unidentified writer of this report been an actual client of ours, they presumably would have known who they had contracted services from and our correct company name would have been accurately identified in first position, rather than last, almost as a footnote as it was. This leads us to surmise that this may be an individual who, instead of having had a legitimate problem with our services, may have had previous issues with Mark Sugarman, a former independent sales representative under contract with our firm, but who is no longer associated with us. Most of the confused and speculative misstatements contained in the report seem to be a confabulation of material the writer "learned" from other complaints regarding Mr. Sugarman, while he was working for other companies. Furthermore, no one named Mike Sugarman, nor any other member of Mark Sugarman's family has ever worked for IMS at any time.

Concerning the specific elements of the complaint, these are difficult to address comprehensively since we don't know who the author is, nor the accurate details of the situation(s) described (which I might add are also rather problematic to interpret due to the un-proofread style of the text, to describe it diplomatically). We have never had any clients located in La Mirada, California and none of our new or established clients had voiced formal complaints with our management at the time this was posted. The writer himself states, "so far we have not pursued the matter of getting our money back a full week," which may reveal something of his mindset -- perhaps he was too busy writing this report to discuss the matter with a supervisor. He goes on to disclose that the primary intent of the report is to damage our company and that seeking a remedy to the complaint is of secondary importance. If he is one of our actual clients, we deeply regret learning of his disappointment in this way and invite him to contact us directly so that we may institute a proper investigation and rectify the situation at once.

IMS provides professional marketing services and facilitates pre-set appointments for licensed insurance agents and financial advisors. These double verified and confirmed appointments are fully guaranteed to result in private meetings with pre-qualified prospects, who are then exclusive to the agent. Contrary to the writer's gross misrepresentations of our business processes and policies (which are wildly speculative, but stated as though they are fact), our call center operators follow strictly scripted phone protocol when contacting prospects on behalf of our clients and the calls are routinely monitored by supervisors for quality assurance and compliance. Clients are always introduced to the prospects by their name and / or company affiliation, as they prefer, and our scripts and promotional materials are available for review at any time.

IMS takes our responsibility for delivering outstanding customer service very seriously. This commitment to our clients and the fact that the overwhelming majority of them prosper from our services and stay with us for many years is reflected in our consistently high rating from the Better Business Bureau. On the rare and infrequent occasions over twelve years of business operations when legitimate complaints from dissatisfied clients were presented to the BBB for review, they have always determined that we gave each one proper consideration and fulfilled the terms of our service agreements without fail. The BBB provides a respected and reliable track record of a company's quality and a credible venue for serious discourse regarding the value of it's product. Posts of mysterious origin with ambiguous motivation should be treated with skepticism.

I appreciate you taking the time to consider our position concerning these misunderstandings and invite you to also read my rebuttal to the other report recently posted anonymously at this website (on July 23, 2009), as it relates to this one as well.

Jeffrey Baitz
president and chief executive officer
Insurance Marketing Services
214 Main St., no. 141
El Segundo, CA 90245

Links to both Ripoff Reports and their respective rebuttals, as well as our profile at the Better Business Bureau, are available upon request from our public relations office. Please feel free to contact us for further information.
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