Report: #655718

Complaint Review: Answernet/Signius Communications

  • Submitted: Wed, October 27, 2010
  • Updated: Fri, September 07, 2012
  • Reported By: Gold Bug — miami Florida United States of America
  • Answernet/Signius Communications
    13155 sw 132 ave
    miami, Florida
    United States of America

Answernet/Signius Communications Elda Santovenia and Hope Our company had setup an answering service with these two services. Both signius and answernet said they had over 50 agents answering the phone and 50 different locations. We did a trial run with just miami, Florida

*Consumer Suggestion: Suggstion for future reference

*Consumer Comment: Overall Experience - Outbound Calling Campaign

*General Comment: Worst Cold Calling Company EVER

*UPDATE Employee: Rebuttal to Cash for Gold complaint - fact check

Show customers why they should trust your business over your competitors...

These two answering services Answernet and Signius Communications did not service my company as they promised.  First of all, Elda Santovenia said they would be able to handle mass call quantities. She lied, we did a test call with three of our agents and they didnt even answer the phone, nor did they have a voicemail setup for us. We lost thousands of dollars in advertising. I then notified Elda and her manager Hope about this problem and asked for a refund. They both said they can only give us back our depost which is a $100.00, when we paid them $622.00 for their service for the month. I told them that they needed to do refund us atleast half if not the full amount. Hope and Elda said they would get back to me. I waited and waited. I called everyday for 2 weeks sometimes multiple times a day. Neither Hope or Elda bothered to call me back or attempt to resolve the problem. So now I am filling a small claims case about their companies customer service and posting their companies on here,  DO NOT trust these people, they are thieves, also they charge an arm and a leg for their service when my old answering service was fine and they charged half as much. That $622.00 would have been close to $1000.00 a month if I did not talk them down on the price to begin with. Thank God I am not in business with these people anymore.

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Updates & Rebuttals


#1 Consumer Suggestion

Suggstion for future reference

AUTHOR: Mike - (USA)

I think AnswerNet actually does have the 50 employees they claim to have. From my research they are fairly large. I'd suggest doing more research on live answering services and getting side by side Answering Service quotes in writting. Alternatively I would go and visit the office before doing business.
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#2 Consumer Comment

Overall Experience - Outbound Calling Campaign

AUTHOR: cdennis1978 - (United States of America)

We hired AnswerNet to perform an Outbound calling campaign. Our initial pilot was not as productive as the second pilot. With the drive and perseverance of the General Manager and her staff and their suggestions, our faith in the staff alone consitituted that we try another round. Our original approach was not the right approach. The General Manager and her staff of people were accessible, attentive and provided some helpful tips of what we needed to do and because of their suggestions , our program ended yielding us our return on our investment. As a business there are risks that are taken and because of the strength of the General Manager and her team, we decided to move forward with their suggestions and therefore we to this day have a relationship and may run a campaign with them when needed. Not every program may be a right fit. But, I personally know that if there was a obstacle that we ran into or a concern of any kind, it was immediately addressed. The General Manager and her staff were fun, attentive and accessible at all times. Including the fact that the overall experience has been great and yes - will recommend AnswerNet. AnswerNet is highly recommended and the team I work with is located out of the Ohio location. Again - A PLUS SERVICE.
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#3 General Comment

Worst Cold Calling Company EVER

AUTHOR: Annonymous - (USA)

Anyone who thinks about using AnswerNet should run for the hills. These people do nothing but legally rip people off. I had a similar experience. I hired these people to do a telemarketing campaign for me and they couldn't close a sale to save their life. In fact we had to cut the campaign short because they could not close any sales which would have covered my initial deposit. They also violated their agreement because in the contract it states the following:


Answernet agrees and warrants to the client that
it shall throughout the term of this agreement use reasonable skill and care in
accordance with generally accepted industry standards in performing its
obligations under this agreement and undertake and fulfill all elements of the
assignment to the best of its ability."

There should be a clause which basically says that if AnswerNet doesn't do it's job the client doesn't pay. The whole idea of doing telemarketing in the first place is to make money. The only people who profit when they do business with AnswerNet is AnswerNet themselves. They do NOT care about their clients and their agreements are one sided and they are basically looking to screw you within the confines of the law and make a profit for themselves.

Whatever you do, don't do business with these people. They are nothing more than crooks.
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#4 UPDATE Employee

Rebuttal to Cash for Gold complaint - fact check

AUTHOR: Donna - (United States of America)

AnswerNet regrets that our client Cash for Gold, was dissatisfied with the service. However, there are certain statements in the complaint that require some clarification.

Of the 60 customer/test calls received,  9 were put on hold, with the longest wait time of a single call at under 3 minutes. The average time to answer was 16 seconds; and the average wait time was 46 seconds.

In an effort to avoid any wait time at all, the client was offered a personalized auto answer which would pick the call up after 3 rings, and quickly transfer to the first available live agent. The client refused this feature.

Our sales representative, and the General Manager of the call center both returned calls on three occasions with an offer of a refund of the set-up fee and additional compensation of the base rate. The client refused this offer.

If anyone cares to further investigate, there are reports generated off the call switch that will support these statistics.

If any one of our customers or prospects has concerns about service levels or pricing, please don't hesitate to call AnswerNet - we are committed to ensuring that client needs are met.

If there are any questions, please call 800-411-5777, and your call will be directed to Donna Lambertucci, Director of Marketing.

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