Answers By Gateway Answers By Took payment, but did not resolve the issue Internet

I came to work to a Gateway cumputer that had a black screen, when I tried to reboot. no boot was detected and an error message File:\BCD Error code: Oxc0000098 came up stating that I would need a recovery tool.

Since my computer came with no recovery disc, I proceeded on another computer to the Gateway website to see if I could get a recovery disc. However when I entered my serial number on the website it stated my computer was not under warranty and gave me a link to click on for answers by.

I went to the link and called the phone number asking if I could get the recovery disk, the man told me I would need to pay $149 non refundable and he would get me through to technical and for 6 months I would have help. I told him I did not need it for 6 months, but agreed to pay to get the computer fixed today because I am a business.

Long story short. 2 phone calls later , 2 hours later, unplugging and plugging back in my computer and reading the error code off 12 times, and listening to the guy on the other end, typing so he could read off the next thing he wanted me to do. 

  I was told..  You need a recovery disc.. You will need to purchase one at a different phone number. REALLY......

Aanyway I am not going through the hassle of trying to fight with these people to get my money back.... I took the computer 30 miles away.. 40 minutes later it was fixed...... I am only writing this as a warning to others. Save your money. These people are a joke.