• Report: #1146702
Complaint Review:

Answers By PC Support

  • Submitted: Wed, May 14, 2014
  • Updated: Wed, May 14, 2014

  • Reported By: amvet — san antonio Texas
Answers By PC Support
Internet USA

Answers By PC Support Sutherland Global EnterprisesAcer Beware of Computer Non-Service Ripoff - $99.99 Internet

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Was connected to this company called AnswersBy PC Support by second party thinking ti was the factory service for Acer (Gateway) Computers.  I told AnswersBy PC Support that my PC was not booting up.  They guaranteed they could fix it and asked me for credit card information to charge a total of $99.99. 

After several failed attempts to reboot my PC this company tole me it was a "Hardware Problem" and I needed to take it to a local repair shop. 

I turned the computer off for two days and then turned it back on.  After several hours with a black screen it booted to a blue screen which prompted me through various steps.  Each step was very slow taking one to three hours between steps.  I followed the prompts for over 10 hours and finally the computer booted to my windows desktop.

I did a complete system restore and the computer began booting up normally.  I contacted AnswersBy PC Support and informed them that their diagnosis was erroneous and that it was not a hardware problem and I requested a refund and I was told they did not issue refunds. 

I am currently working with my credit card company to obtain the refund.

I recommend anyone that is looking for computer service online to steer clear from AnswersBy PC Support as they have a method of sounding very positive and promising "no charge" if they cannot fix an issue and then they refuse a refund even if they do not resolve any problem.




This report was posted on Ripoff Report on 05/14/2014 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/answers-by-pc-support/internet/answers-by-pc-support-sutherland-global-enterprisesacer-beware-of-computer-non-service-ri-1146702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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