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Report: #1147258

Complaint Review: Answersby - Internet

  • Submitted:
  • Updated:
  • Reported By: Ken — Dorintosh Saskatchewan
  • Author Not Confirmed What's this?
  • Why?
  • Answersby Internet USA

Answersby Tech knows nothing - not even how to access my CMOS. Should be selling Slurpees at 7-11 Internet

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Tech did not know how to access my CMOS even though they are Acer professionals. When I realized what she wanted I accessed my CMOS and she had me change my boot order to CD-DVD first. She then had me try to boot from a non-bootable disk. She then gave up and told me a senior tech would contact me.

I did some research on the internet and found that alt F2 would start the Acer e-recover program but my disk was corrupt.

I then found out that there was a hidden disk partitiion on my hard drive and changed my boot oreder to access the hidden partition first. I then restored my computer to factory state. This person should have known this.

The senior tech phoned the next day and I told him I wanted my money back ($199.99US + Can GST + Sk Sales Tax). I was told customer relations was not available and they would phone me the next day. They phoned me two days later when I was not home. I phone them today and was told customer relations was not available and would phone me in 30mins and i am still waiting.

 

This report was posted on Ripoff Report on 05/16/2014 10:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/answersby/internet/answersby-tech-knows-nothing-not-even-how-to-access-my-cmos-should-be-selling-slurpee-1147258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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