Report: #1172437

Complaint Review:

  • Submitted: Tue, August 26, 2014
  • Updated: Tue, August 26, 2014
  • Reported By: Brent — Highland Utah

    Roswell, Georgia
    USA Atlanta Network Technologies, Inc. Pictured one item on eBay, shipped another - then wouldn't make it right by accepting return. Roswell Georgia

Show customers why they should trust your business over your competitors...

I already own a great RCA boombox with an iPod dock.  I found the exact same item on eBay.  The photrograph showed it was the same color and model.  The description was sparce, but said it was new and described a few features.  Relying on the photograph, I ordered the item.  When it arived, the box had a black and white photograph, so I didn't consider that the item in side wasn't red (as shown in the eBay listing), I also didn't notice that there was no iPod dock on top (which would have been difficult from the photo on the box), which was the primary reason I bought the boombox.  The item was wrapped for my daughter's birthday, which wasn't for a few weeks.  After she opened the present, the item was opened to discover that it was black instead of red, and worse, didn't have the needed iPod dock.  I checked the listing again and confirmed that the item sent was not the item shown.  The company now refuses to return it because I did not contact it within the 14 day return window.  I explained why that was impossible to have done, given that it was wrapped as a present.  But the company won't budge.  I checked on eBay and found numerous other times this had happened to customers - showing one item and shipping another.  Based on the company's response, it appears that it doesn't care that it did this (maybe even did it on purpose? I will never know for sure).  It didn't even apoligize for the error - but instead just said it can't be returned because 14 days had past.  Buyer beware.  Research this company carefully before buying from it.

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