Report: #131367

Complaint Review:

  • Submitted: Mon, February 14, 2005
  • Updated: Mon, December 12, 2005
  • Reported By: Woodstock Maryland
    303 Bryant St 3rd Flr
    Mountain View, California
    U.S.A., NetBlue,, YF Direct, Market Survey Group Offer Gift Center IOG Internet Opinion Group Ripoff Non-Delivery of promised goods Mountain View California

*Consumer Comment: My experience was positive

*Consumer Comment: Internet Opinion Group

Show customers why they should trust your business over your competitors... is another name for NetBlue, Inc. This company is also doing business as, YF Direct, Inc.,,,,, Market Survey Group, Offer Gift Center, IOG, and Internet Opinion Group.
Additional Phone Numbers are: 512-652-9015, 866-383-3733,650 810-1200

I signed up for their "Free XBox - a $199 value" promotion the beginning of September. I completed the two required offers, filled out the certificate, and mailed both certificates certified, return receipt requested. The certificates were received by on 12/10/2004. Depending where on their website you look, they state that your gift will arrive in 4-6 weeks or 6-8 weeks. I have not received anything. I have repeatedly tried to contact them through their "Contact Us" page, with no response.

I finally found their phone number (It's not listed on THEIR website!) and called. I spoke to a woman who stated that she is a subcontractor that is hired to answer the phone and handle complaints. I explained that I had not received the promised item. She said that they have not been able to acquire any XBOXs, that no one is willing to sell them any, so "When my name comes to the top of the list" they will send me a $149 check to buy my own XBOX. I asked when my name would arrive at the top of the list since it's already need longer than promised. She said she had no idea. I told her $149 is unacceptable when the advertisement clearly list "a $199 value". I expect a check for $199. She said to call back in a few weeks when my check arrives. I asked her to indicate in my records that I expected the whole value. She says she has no way of getting any information to the company, she is just their to field complaints. I asked why I wasn't notified if their was an issue and they couldn't get me the merchandise. She said they have no way to contact me unless I call in! When she answered the phone she required my e-mail address because all records are indexed by address! I asked why she didn't use my e-mail address and she said she couldn't look at that until I call in.

So right now I have completed my end of the contract, but I have not received anything from What a run-around with no satisfaction. I searched the web and can't get the XBOX for $149. How can they change the terms of the contract? Is that legal?

Woodstock, Maryland
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This report was posted on Ripoff Report on 02/14/2005 05:53 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

My experience was positive

AUTHOR: Mike - (Canada)

I'm sorry to hear that this was such a difficult process.

I'm not writing this in any way to defend the practices you've experienced. I just know that my experience was entirely positive, so perhaps there is hope for you.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I worked with (((REDACTED))). The offer was that if I signed up for an American Express card, I could receive a free DVD player. I just needed to make a single purchase and then proceed to remain with the card for three months in order to receive my free player.

At the end of the 3 month period, I had to remind *them* via email that my trial period was over and based on their terms, I was entitled to my player. They emailed me almost immediately back (within a day) and they gave me a link to a "gift certificate" page. All I had to do was complete it and they would mail my product.

I received a Daewoo DVD Player via UPS in less than 4 weeks and although it was a low-end model, it actually works like a charm . . .better than my $200 DVD player in fact.

I have always been skeptical of those flashing pop-ups that said I could win a free anything (and to this day, I still am). I knew I needed a credit card and really had nothing to lose other than my junk-free email address (which got spammed often after I signed up). Since they didn't seem to even know I got a credit card and took my word for it, in some ways, I think I could have easily put one over on them.

I wish you luck with them. Since every part of my transaction was exactly as they described, I'd like to think they're an honest business, but from your report and others, I'm not so sure anymore.

Good luck.
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#2 Consumer Comment

Internet Opinion Group

AUTHOR: Brian - (U.S.A.)

It is imperative to always read the fine print. I cannot stress it enough! While this goes for any contract, it is especially important in the relatively unregulated world of internet commerce.

The Internet Opinion Group has a legal "out" in its contract with users. The terms are found on its website.


"At its sole discretion and for any reason or no reason at all [the company] may terminate any Members without prior notice for... (g) any other reason at the discretion of InternetOpinionGroup.COM."

To initially qualify for a free gift, a person must become a member. The company can cancel a membership for any reason - without notice, at any time. Cancellation effectively terminates the chance to get a free gift.

Section D, which covers the specific terms for free gifts, outlines a couple more ways that can absolve the company from delivering its advertised gifts to members.

In response to Donna's question: Yes, the company states in its contract that it can change the terms. This can be legal, but there will be instances where a court will find a contract unfair and unconscionable - especially when one party has considerably more authority over the contract provisions.

But keep the faith. I did come across some positive reports from people who received gifts - and I'm hoping things will turn out well for those of us who are presently frustrated with the company.
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