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Report: #15750

Complaint Review: AOL ONLINE SERVICE - Nationwide

  • Submitted:
  • Updated:
  • Reported By: E. WENATCHEE WA
  • Author Not Confirmed What's this?
  • Why?
  • AOL ONLINE SERVICE Nationwide U.S.A.

AOL Online Service RIPOFF charge my account

*REBUTTAL Individual responds: FIRED UP!!!!!!

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DEAR SIRS, I HAVE A COMPLAINT THAT IS NOW ONGOING BETWEEN THE CREDIT CARD COMPANY AND TWO ONLINE SERVERS. THE FIRST WAS WITH JUNO, WHICH I HAD A ANNUAL ACCOUNT WITH AND IT EXPIRED ON AUG 31, 2001. AFTER THE EXPIRATION DATE, THEY WENT AND CHARGED ME FULL RATE FOR 14.95 PER MONTH. I DID NOT GET ANY NOTICE OF THIS UNTIL I GET A COPY OF MY CREDIT CARD BILL MANY DAYS LATER. WHEN I THEN CALLED TO CANCEL OR NEGOTIATE FOR MORE SERVICES I FOUND OUT THAT I WAS TO LATE AND WAS BEING CHARGED ANOTHER ONLINE CHARGE OF 14.95 AND THE ONLY THING I COULD DO WAS TO CALL MY CC COMPANY AND DISPUTE THE CLAIM. WHICH I DID TO NO AVAIL. I DID NOT GET A REFUND.
THEN MY SON SAYS "HEY, AOL HAS A 2 MONTH FREE OFFER TO GET ONLINE AND SINCE THE MONTHS OF DECEMBER AND JANUARY ARE MOST USED FOR ONLINE SERVICES IN OUR FAMILY I SAID OK AS LONG AS THAT IS IT ENDS IN JAN 31 OR I WOULD BE CHARGED FULL RATE. MY SON SAYS OK I WILL CALL THEM OR USE THE DISK WE GOT IN THE MAIL FOR AOL 7.0. THUS, WHEN END OF JAN IS COMING UP HE WAS ONLINE AND WAS GIVEN A POPUP WINDOW FREE OFFER ON HIS SCREEN NAME AND CLICKED ON IT, BUT DID BILL MY CREDIT CARD FOR 23.90. I THEN DID NOT GET MY BILL TILL TO LATE AND HERE IT IS A CHARGE AGAIN FOR 23.90. SO, I CALLED AOL AGAIN TO DISPUTE THE CHARGE AND WAS TOLD THAT THEY COULD NOT REVERSE MY CHARGES ON MY CREDIT CARD. I WOULD HAVE TO DISPUTE THE CLAIM BY FILEING A CREDIT CARD DISPUTE FORM WHICH IN TURN MEANS MORE WORK FOR THE CC COMPANY AND MORE HASSELS WITH ONLINE DEALS. I HAVE 4 FOUR CONFIRMATION NUMBERS OF CANCELATION AND AM STILL BEING BILLED.

SO, DO YOU HAVE ANY CLASS ACTION SUITS THAT WOULD HELP ME RESOLVE ALL MY ISSUES?

CLIFF
E. WENATCHEE, Washington

This report was posted on Ripoff Report on 03/04/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aol-online-service/nationwide/aol-online-service-ripoff-charge-my-account-15750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

FIRED UP!!!!!!

AUTHOR: Mike - (U.S.A.)

POSTED: Friday, February 21, 2003

I want my money back!!!!!!
I work hard for my money while some jackass sits in a chair trying to figure out how to rip people off. Back in the old days they would take people like that and nail there nuts to a log, place them in a dry corn field, and set it on fire.

THANKS AOL

PS. Show me my signiture where I allowed you to take money out of my account.
FREE MY a*s!!!

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