Report: #66173

Complaint Review: AOL

  • Submitted: Mon, August 25, 2003
  • Updated: Mon, August 25, 2003
  • Reported By: Chattaroy Washington
  • AOL
    N/a
    Internet
    U.S.A.

AOL Internet Provider ripoff,@ $23.90 2 X's a month!! AOL Internet Internet

Show customers why they should trust your business over your competitors...

I used a free 45 day disk from aol,in jan '03. I was looking for a isp that was cheaper since I am on fixed income.

I bounced around w/free including AOL for a few months. I could not afford AOL and called to cancel my membership;I was told at that time it was a free trial I didn't have to cancel;I told her I wanted to make sure it was canceled..she said fine it would be taken care of.

today I was doing something on puter and went into my bank account/it only went back to july 14'03......but aol has been taking $23.90 from my acc. since Jan'03 and an additional $23.90 they started taking out in april.

the people i spoke to natasha and doug told me they could SEE the accounts had never been used. I was given cancellation confirmation numbers.

I then called the cancellation department 3 times;first time i was cut off(this is after 1 hr.45 min trying to get there) then I got to hold for 20 min.and the man that answered said they were revamping system I'd have to call back;i asked to wait until system was up,since it was so hard to get thru and he said no.

I told him what I'd been thru and wanted to speak to someone who could help me..he said call a lawyer and hung up.

i then called again and got a womman after 22 min. wait she said thats tough if you don't have a confirmation letter or number thats too bad for me,they will not refund any $$ .

I have been overdrawn regularly for a few months now,fixed income you know where every penny goes.

I am disabled and cannot get around as most,so was unaware about AOL doing what they did until today.

I was shocked they can get away with this.I can't spare the moneyand they owe me$23.9x8 plus $23.90x5.

I am desperate to stop them.I canceled my visa card to stop them from using it.

I will never never never use my card on computer again,and AOL needs to be sued in a class action law-suit.I am getting papers from ATT GEN for wa. and filing charges;as well as BBB.

i am still over drwn and paid 9x$20.00 for cks the bank paid, and $375.00 in charges for nsf's on my account.....i am just sick.

Social Security is not very much for disability and I need it to pay my R.E. taxes in Oct. I don't know what to do.

don't use aol or you will get ripped off and they will steal your money.never give anyone your cc # or they will take advantage of you.aol has a way of doing that.

Dorothy
Chattaroy, Washington
U.S.A.
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This report was posted on Ripoff Report on 08/25/2003 10:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aol/internet/aol-internet-provider-ripoff-2390-2-xs-a-month-aol-internet-internet-66173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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